Our subscription was automatically renewed several days ago and since then the Webroot on each device is returning a message that the keycode is expired and would we like to renew.
Saying yes to the option simply takes us to the browser page for payment for a new product.
The keycode in our main web console is showing as active with 360+ days left.
I tried uninstalling Webroot on my PC and then re-installing and of course when it asks for the keycode it is coming up with the same expired message.
I have started a ticket with Webroot support but not getting any response - what can i do from here?