It used to work all the time but now all I get are gray dots.
I tryed a few diffrent things but I can not get it to work properly.
Any sujestions ?
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
It finally works for me. I had to disable it, restart my computer and then re-enable it having my firefox closed. Restarted once again and then firefox asked me to install said addon!
My only complain now is that although it works for bing and google searches,
it does not work for encrypted google searches: https://encrypted.google.com
or when using the DuckDuckGo search engine: https://duckduckgo.com/
Any idea if they are gonna implement theses search engines?
Thanks for getting back to us with the reply from support. To answer your question; no, it doesn't matter what version of Webroot you have, they all include the Web Filtering Extension for supported browsers. Did you try the clean install? Just wondering if you were able to get the Website ratings back in your browser. The fact that they aren't showing isn't usually an indication of other problems but rather due to a hiccup in the install process or possibly caused by an update to the respective browser, or in the case of Firefox, new requirements for all browser extensions. A clean install should do the trick, but if you'd rather wait, that is certainly understandable. If you have any more questions please don't hesitate to ask. We are always happy to help out. :)
Have a good day,
There will be a update that will enable the safety ratings in the next few days.
By the way, does it matter if I have the webroot antivirus or the webroot complete or the webroot internet security version?
p.s. thanks for the welcoming
Welcometo the Webroot Community.
The Web Filtering extension is currently only available for IE, Chrome and Firefox.
It sounds as if maybe there was an installation error. If you would please try an uninstall/clean install that should resolve your issue.
Please follow the steps closely!
If you'd rather not do an uninstall/clean install then please submit a trouble ticket and support will help you out.
and I was wondering if it is only for MACs or if it works for PCs as well.
Could you let me know if the "Search Safety Ratings" should be working for PCs?
If yes, then what am I doing wrong?
I am running my PC with unmanaged policy and have ticked in the Advanced settings the webshield that says "Show safety ratings when using search engines". I am using Firefox and Microsoft Edge browsers, but I see no webroot icons when searching. I also tested Internet Explorer but result is still negative.
They said that the Safety Rating Service is down for repairs and will send out an update when its fixed.
So the notification on the gray dot when you hold your cursor on it is correct.
I went along with that for awhile then became suspicious.
Thank you all and thank support for there quick response.
Thats good to know.
I did that yesterday.
How do they contact me.
Here or my email ?
I do appreciate you feeling frustrated and therefore the best appraoch now is to makse sure that the Support Team are aware of this, by Opening a Support Ticket.
Given that you tried uninstalliing & reinstalling, etc., you need professional assistance to resolves this.
This is with a totally new installation including re-adding this PC to my Account.
The gray dot does say that the problem is with WSA and there is nothing I need to do.
This is what the propertys say when I open the gray dot.
HyperText Transfer Protocol with Privacy
Thanks for the update. That's great to hear!;)
They showed up once,but now are showing gray and saying that it is down and are being worked on. No action by me is necessary.
Can someone look into this without me having to start a ticket please.
But.......Now it's up and running the safety rating just after clicking on the update button.
Strange,but it's OK with me.
We will see if they stay working.
I really,really like Webroot Complete and the community is great.
So thank you , I really appreciate the replies.
There is a box under it that says "check for software updates".
Do I click on that ?
You may want to check to see what version you are currently running as I suspect that it was the recent upgrade to WSA and the accompanied move to a new version of the Webroot Filtering Extension...if I am not much mistaken. :D
Thanks for the reply Sherry .
Have you tried rebooting your system? Sometimes that will bring the green check marks back.. If you continue to have this issue then I would
Submit a Support Ticket to let them know about this.
Hope this helps?