Question

Secure Anywhere stste mobile not secured

  • 30 June 2019
  • 1 reply
  • 72 views

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Update - SORRY MY WEBROOT APP ON MOBILE PHONE IS: WEBROOT SECURE ANYWHERE MOBILE COMPLETE.
Logged into my account where shows '0' next to my android mobile & mobile phone number. When I click on red fix/edit balloon info states "unsafe state". I am in Western Australia. When I go to Secure Anywhere app, it shows "no theats" & "no viruses". However my mobile is not being covered according to the '0' mobiles covered in my account.
Please help. I am not a techie guru so please keep very basic wording for any instructions I need to follow to fix.
Thank you.

1 reply

Userlevel 7
Hello @MiniBB

First I would like to apologize that this thread has been overlooked. If you are still seeing the same problems, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

HTH,
Dave.

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