Solved

Secure Anywhere stste mobile not secured

  • 30 June 2019
  • 1 reply
  • 37 views

Userlevel 2
Badge +4
Update - SORRY MY WEBROOT APP ON MOBILE PHONE IS: WEBROOT SECURE ANYWHERE MOBILE COMPLETE.

Logged into my account where shows '0' next to my android mobile & mobile phone number. When I click on red fix/edit balloon info states "unsafe state". I am in Western Australia. When I go to Secure Anywhere app, it shows "no theats" & "no viruses". However my mobile is not being covered according to the '0' mobiles covered in my account.

Please help. I am not a techie guru so please keep very basic wording for any instructions I need to follow to fix.

Thank you.
icon

Best answer by ProTruckDriver 29 July 2019, 16:33

View original

1 reply

Userlevel 7
Hello @MiniBB



First I would like to apologize that this thread has been overlooked. If you are still seeing the same problems, Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.

Support Ticket System is Open 24/7



Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.



HTH,

Dave.

Reply