Best answer by SsherjjView original
Secure network cannot reach the internet. I am connected to the internet.
Webroot wont connect to the internet.
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Welcome to the Webroot Community,
Can you tell me if you are running a Mac or a Windows PC?
If you are running a Mac.
Did you want to uninstall/reinstall Webroot? This usually fixes this issue. If you do follow below:
To uninstall Webroot SecureAnywhere, follow the instructions below.
You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.
To install the software:
Please follow the steps closely!
If you still hasve issues or prefer to not uninstall/reinstall then please Submit a Support Ticket which is free of charge with a Webroot subscription. They will gladly assist.
Thank you for letting us know you are running a Mac.
Would you want to follow my instructions above in my last post and uninstall/reinstall Webroot? If not then please Submit a Support Ticket and they can fix this for you free of charge with a Webroot subscription. Or call during business hours.
M-F 7am?8pm MT
Sorry to hear you are having troubles. Thern it would be best to Contact Support and if you submit a Support ticket they are open 24 hours a day x 7 days a week. They will usually answer within 24-48 hours if not sooner. Or you can call tomorrow.
Also you can open activity monitor in the utilities folder, select the app and and click the red button that says "quit process".
But I would contact support.