SECURITY ALERTS WHEN BROWSING

  • 10 March 2016
  • 1 reply
  • 198 views

Computer updated to Windows 10.  Now I am no longer seeing WR's security check or getting alerts when browsing.

1 reply

Userlevel 7
Badge +62
Hello Dee142,
 
Welcome to the Webroot Community,
 
Sorry to hear you are having this isuue. Have you tried to reboot your computer or refresh the Webpage?
 
If you have tried these things would you do a uninstall/clean reinstall of Webroot?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,

Reply