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Security Code and Challenge Questions

  • 3 May 2013
  • 1 reply
  • 238 views
T
Hi All-
 
I am having a really tough time trying to use my data backup function.  I have my username and password, but then it asks for my security code and I am not sure what that is or where I wrote it down.  When I click on the link to forgot security code, I get a challenge question that I cannot answer.  Is there any way to get around or reset the challenge question?
 
Thanks!
 
Tres
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Best answer by shorTcircuiT 3 May 2013, 00:35

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shorTcircuiT
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Userlevel 7
Hello tresnewport and welcome to the Webroot Community.
 
Unfortunately, if you cannot remember the Security Code, and you cannot answer the Security Question, you will need to Submit A Trouble Ticket for assistance.  There is no other way that I know of to get around that situation.
 

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