The password manager is a third party company that we have little control over. In the event that you allow an account to expire (which apparently happens when a particular key code expires) the account is locked and cannot be accessed - EVER.
Yes thats right, two years of passwords for hundreds of sites are now unavailable to me. The tech guy was just so non-responsive (i.e., had no idea how to help or a solution for what to do) about the issue that I asked to talk to his manager. Of course there is no direct transfer, but I was able to leave a voicemail.
I cannot believe that a company has no way to fix something so simple. I understand the subcontract for the tool, but the lack of ability to update keycodes seamlessly or to escalate issues to the other company is just not acceptable.
If you have any ideas on next steps please let me know.
Best answer by MikeR
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