Best answer by EamonF
View originalSo many problems
Userlevel 2
This isn't in order because I can't remember the order 1) Webroot had a pop up that covered half my screen saying something about some program. The problem is that it popped up and went away so fast I couldn't read it. I think it said facebook. I don't use facebook. 2) I get pop ups in the lower right corner. They're small and I never get to read them. 3) Apparently something called lodctr.exe keeps trying to install something every time I log in but I was just notified of this a while ago, a good while AFTER logging in. 4) There are no logs of any of this. Why don't you save logs of this crap so I can go and see what happened? 5) I have the program set to not fade messages out and to not force non critical messages into background, yet I do not get to read these messages. Why? 6) Malwarebytes pro now takes forever to start up after logging in. This is after an update caused it to have corrupted files and I had to reload it. 7) I cannot play audio CD's. Media play freezes up when I try. No idea why.
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Userlevel 7
+56
Yes that is true and I use Revo Uninstaller Pro and it does a great job removing programs and registry entries but at times it leaves behind some empty folders but you can do a search and find them and delete them manually.
Daniel
Daniel
Userlevel 5
Hi Daniel:
I use Geek Uninsaller I prefer this over Revo but that is just my preference.
I use Geek Uninsaller I prefer this over Revo but that is just my preference.
Userlevel 7
+56
Hi Tony,@ wrote:
Hi Daniel:
I use Geek Uninsaller I prefer this over Revo but that is just my preference.
I have the paid Pro version of Revo as it works much better than it's free version. But to get back on topic the OP needs to contact support to find out was is going on with his system.
Daniel 😉
Userlevel 7
The lodctr and unlodctr activity looks to me to be related to a Windows update. The logs the support agent collected show a windows update in progress at the time of the reported issues.
Regarding the messages you're seeing, they only pop up for just a second or two, so that's normal. There isn't much to those messages besides WSA basically saying "Well this is new. I'm looking at it." Unless you look up the file names online and do some research, unknown files are exactly that - unknown. So it's not possible to have better info for you right away. The logs of this are accessible, but they are intended for support because they are hard to understand if you don't have some requisite knowledge of the files you're trying to learn about.
Does it look like your updates are completing properly, or do you have any that keep failing? On the audio cd, have you tried more than one or two? Scratched ones will do that sometimes. Windows just looks at it and thinks "I don't know what this is" and kind of gives up.
I hope this helps.
Regarding the messages you're seeing, they only pop up for just a second or two, so that's normal. There isn't much to those messages besides WSA basically saying "Well this is new. I'm looking at it." Unless you look up the file names online and do some research, unknown files are exactly that - unknown. So it's not possible to have better info for you right away. The logs of this are accessible, but they are intended for support because they are hard to understand if you don't have some requisite knowledge of the files you're trying to learn about.
Does it look like your updates are completing properly, or do you have any that keep failing? On the audio cd, have you tried more than one or two? Scratched ones will do that sometimes. Windows just looks at it and thinks "I don't know what this is" and kind of gives up.
I hope this helps.
Userlevel 2
Okay, so they said webroot is working properly. Also, malwarebytes had another corrupted database issue, and after a uninstall and reinstall it now seems to work right. But all the other problems (see below) remain. 1) Webroot had a pop up that covered half my screen saying something about some program. The problem is that it popped up and went away so fast I couldn't read it. I think it said facebook. I don't use facebook. 2) I get pop ups in the lower right corner. They're small and I never get to read them. 3) Apparently something called lodctr.exe keeps trying to install something every time I log in but I was just notified of this a while ago, a good while AFTER logging in. 4) There are no logs of any of this. Why don't you save logs of this crap so I can go and see what happened? 5) I have the program set to not fade messages out and to not force non critical messages into background, yet I do not get to read these messages. Why? 6) Malwarebytes pro now takes forever to start up after logging in. This is after an update caused it to have corrupted files and I had to reload it. (THIS HAS BEEN FIXED APPARENTLY NOW.) 7) I cannot play audio CD's. Media play freezes up when I try. No idea why.
Userlevel 2
Any new advice?
Userlevel 2
I'm not reinstalling the OS. I had so many problem with another AV, worse than this, and have reloaded my OS so many stupid times that I'm just no doing it any longer. What hardware could cause such issues?
Userlevel 2
But clean installs of the OS do no fix anything. I have tried them. There is always something that works poorly when I do that.
Userlevel 7
That could be a major indication of a hardware issue. You might want to consider bringing the unit into a professional technician for the OS Reinstall, as they would also be able to identify any hardware issues at the same time.@ wrote:
But clean installs of the OS do no fix anything. I have tried them. There is always something that works poorly when I do that.
The only time that a clean OS re-install has failed me is when there are underlying hardware issues causing the problems.
Userlevel 2
There must be some other option... I would think.
Userlevel 2
Posted before I saw your post. I guess I'll have to try to narrow it down. Not gonna spend $70 to have someone say my PC needs to be dusted.
Userlevel 2
Another thing is that before installing webroot the problems were with 1 program. Now the problems are with Webroot, which may have just been an install issue. MB, which may be MB's fault, and for some reason media player when it comes to CD's and only with CD's. I wonder if the MB problems could have caused this, sigh.....
Userlevel 7
+56
Could be can you tell us the specs of your system self built or name and the OS?@ wrote:
Another thing is that before installing webroot the problems were with 1 program. Now the problems are with Webroot, which may have just been an install issue. MB, which may be MB's fault, and for some reason media player when it comes to CD's and only with CD's. I wonder if the MB problems could have caused this, sigh.....
Thanks,
Daniel
Userlevel 2
I will later after I remember them. Are these programs legit? Trying to look them up only gets one links to potentially shady sites, so I thought I'd ask. csrss.exe ism.exe mobsync.exe lsass.exe services.exe smss.exe wininit.exe
Userlevel 7
+56
I'm sorry but those don't tell me anything I need locations of these files as some or all could be legit but in the proper Directory if you want to know for sure please Submit a Support Ticket so they can look at your scan logs and they will be able to tell you.@ wrote:
I will later after I remember them. Are these programs legit? Trying to look them up only gets one links to potentially shady sites, so I thought I'd ask. csrss.exe ism.exe mobsync.exe lsass.exe services.exe smss.exe wininit.exe
Daniel
Userlevel 2
Well, now MB works right, Webroot MAY be working right if the pop ups that it provides don't disappear lickity split like they have so far without me even being able to read them. Now windows media play just has this "AppHangB1" issue. How do you fix that issue?
Userlevel 7
+56
Have a look at this Microsoft Answers Community thread maybe it can help you? http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/windows-media-player-not-responding-when-trying-to/efe4a9d7-0da2-49ba-9421-bc7efd6dc12d@ wrote:
Well, now MB works right, Webroot MAY be working right if the pop ups that it provides don't disappear lickity split like they have so far without me even being able to read them. Now windows media play just has this "AppHangB1" issue. How do you fix that issue?
Daniel
Userlevel 2
Is there any way to make the pop ups stay up longer?
Userlevel 2
The problem with that is that I have no idea what I'm looking for. Those pop ups blink off as soon as they pop up....
Userlevel 7
If the pop-ups you're referring to are the ones I think you're talking about, they appear as little gray boxes with a filename and path that disappear pretty quickly.
Those pop-ups are disabled by default, but you can turn them on in the settings. Their purpose is just for Webroot to tell you "Hey, I'm looking at this," which it does by showing the filename and path that it's checking into. The way I look at this is that you don't really need to read the whole thing to get the message, since the message is just indicating basically "I'm looking at an Unknown file." If you want to dig deeper into what Webroot is doing, you can use the two log areas I mentioned. What you're looking for is "What was the last Unknown thing Webroot looked at?" So in the support log, you'd be looking for items listed as [u]. The correlation you'll observe is that whatever program you were just running that elicited the popup is probably going to be listed there as an Unknown.
I would still agree that the length of time the popup remains on screen should be a configurable option. Creating the idea in the Ideas Exchange is still the best way to go on that one.
Those pop-ups are disabled by default, but you can turn them on in the settings. Their purpose is just for Webroot to tell you "Hey, I'm looking at this," which it does by showing the filename and path that it's checking into. The way I look at this is that you don't really need to read the whole thing to get the message, since the message is just indicating basically "I'm looking at an Unknown file." If you want to dig deeper into what Webroot is doing, you can use the two log areas I mentioned. What you're looking for is "What was the last Unknown thing Webroot looked at?" So in the support log, you'd be looking for items listed as [u]. The correlation you'll observe is that whatever program you were just running that elicited the popup is probably going to be listed there as an Unknown.
I would still agree that the length of time the popup remains on screen should be a configurable option. Creating the idea in the Ideas Exchange is still the best way to go on that one.
Userlevel 2
What about the big one that covered half my screen and disappeared as soon as it popped up? And I'm gonna put that idea there.
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