Today, Spysweeper checked for updates and it said an update was available, so I accepted it. BAD IDEA, because now Webroot Spysweeper INCLUDES antivirus protection (SecureAnywhere). It is not a good idea to have multiple antivirus products running on the same PC. I removed Webroot and reinstalled Spysweeper. Unfortunately the antivirus part is included. HOW do I get JUST Spysweeper Antispyware WITHOUT the antivirus protection of SecureAnywhere? (Or do I have to forget about using Webroot's Spysweeper in the future entirely?)
Best answer by KitView original
On the line of cloud stuff:
SpySweeper Install requires several tens of megabytes worth of definition downloads to install and may end up downloading 1-2MB worth of definitions per day, however can only do so if connected to the internet when it tries. If the dial up connection is not there for update attempts for too long, the definitions become out of date and need to do a full update instead of an incremental, plus there is little to no protection against anything that comes out while the definitions are not updating. This same issue will apply to the Antivirus you have running with SpySweeper (you do have an AntiVirus running alongside SpySweeper, I hope, because SS itself is NOT a full Antivirus and will not catch anything but spyware. If you don't, that can be the cause for the problems you are experiencing. The AV program will also need to download its own however many megabytes of definition data.)
By comparison, SecureAnywhere uses 200-600k a day in cloud communication because it only needs to handle things that it sees, not everything that it could possibly see that is bad. It also will hold onto this request data indefinitely without negative side effect if no network connection is available, though it is a good idea to connect at least once or twice a day. The total network volume required per day is oftentimes a tenth or less of that compared to SpySweeper with other AV programs.
Considering my history is in support, when I can look at their reports and see a huge and constant decrease in problem issues despite a constant and steady increase in people using SecureAnywhere, I can tell you it's just plain impressive. So anything turning PCs into Doorstops is completely away from the norm.
The only real downside is that it is important to "play by the rules", so to speak. If the agent says "Don't cancel this scan! It's a really bad idea!" then seriously, it really is a really, really bad idea. We won't stop you from doing it other than with that message, but then again there is nothing but a fence and a sign keeping a guy from going and harassing the two-ton bull in pasture, and that's a really, really bad idea too.
Even MBAM requires several megabytes of definition downloads on a regular basis to operate properly. Is it better to say "Sorry, you have to have your dial up on and downloading this 3 MB update at 4k/s (that'll be over 12 minutes) when MBAM wants it to" versus two minutes of traffic? "The Cloud" simply means that the servers on the company's side do the heavy lifting so that older computers or smaller network connections don't have to.
Please get in touch with us in the event you have any problems. We're real people, based in the US (though we have support crew in Europe and Australia too), we really do answer the phone, and when there is a real issue, we actually fix it, even if it is something that goes to development. And yes, we fix "small" problems too.. There is an out of date keyboard driver that was in use by a handful customers. It caused keyboard problems when installed alongside us. A small number of people out of millions using the agent is not that many, however the issue was fixed by our action within two weeks, even though it could be fixed by simply updating the keyboard drivers.
So let us know. What you did, what happened that you didn't expect, or what didn't happen that you did expect. You and your clients shouldn't be prevented from using SecureAnywhere just because of old technology on that side. Like I said, all "The Cloud" means is that we see things everywhere in realtime and we do the heavy lifting for you.
WSA "might" be the cats pajamas, but killing off vanilla spysweeper is a mistake. The last two laptops i have seen upgraded to WSA became raging doorstops and could only be resurected from a Zombie existance by complete removal of webroot. I would have prefered that we the user had the option to stay or return to "vanilla" Spysweeper. I have been recommending Spysweeper to my clients for years but that may have to stop now.
Living in the very rural desert south west, not everyone has access to high speed internet, many folks here are still on dialup access providers so anything "web based" is usally a problem
Sorry but local experience will have to outweigh salesmans promises for now. I wish we were not being left behind by the discontinuation of vanilla Spysweeper but i think when it goes away or as subscriptions run out, If nothing changes to improve the situation as I see it, I think i'll be moving my clients to a subscription to Malwarebytes - AntiMalware.:mansad:
Its been a good ride till now..
P.S. I'll never understand this facination with "the Cloud".. Sure every cloud has a silver lining, but silver tarnishes and its not a good idea to stand out in the rain.. I guess when everything is "Cloud based" I may, by necessity, become a Luddite 😞
"A cake is a pyramid of green apple-pie cartons."
Does that really count? 😉
Anyway, from a different point of view and not fast food...
You pay a security company to send a guard out to protect your property. They send John, and John does his job protecting your property. Some time later, a new security guard shows up, so you call the security company. "That's Kirk. He has better qualifications than John and works more efficiently and more out of your way." The service is to protect your property, and it's still being done. Sure, it's hard to get used to not having John around, but the service is still being provided and Kirk does a really good job.
To claim that the entire SpySweeper functionality has been killed of is akin to saying that your entire meal from a fast food restaurant has been destroyed because they changed to wrapping the burger in a paper wrapper instead of puting it in a cardboard box...
Lay off the fast food, Kit. That stuff will kill ya.
Let me give the fast food analogy a shot:
I plunk my money down for a breakfast sandwich. The order taker takes my money then serves me a burger. I complain because I thought I was buying a breakfast sandwich. "Sorry, it's after 11:30AM, and our food production has changed over to burgers," explains the server. "It has the same nutritional value as a breakfast sandwich, and you're actually getting a better value. Try it. You'll like it."
My choice at that point is take the burger or take the refund.
I get it.
I'm still thinking about it.
As it sits now, deleting cookies as "Spy Cookies" can actually do more harm than good. A tracking cookie contains a unique ID, basically saying that you are user 12345 effectively. The only difference between a legal tracking cookie and a Do Not Track cookie is the way the server handles it. When you opt out of tracking, you are still user 12345, but the server throws away the data. However, if that ccookie is removed, you become a new user, such as 67890, and that opt out is lost, so they may start to track you again. While there are still some people who are caught up in the panic over cookies, most intelligent users are educating themselves about the nature of cookies and how they work and understand when they do that cookies should not be removed by external programs under most circumstances.
That being said, SpySweeper's main functionality has always been to detect and remove Spyware. A cookie of any type is not and never has been Spyware. To claim that the entire SpySweeper functionality has been killed of is akin to saying that your entire meal from a fast food restaurant has been destroyed because they changed to wrapping the burger in a paper wrapper instead of puting it in a cardboard box to help reduce the amount of trash in your trash can. Were the burger not-present, nor the fries or drink, then you could rightfully claim the meal is destroyed. In this case, SecureAnywhere still detects and removes Spyware, and as such is still providing the specific functionality that SpySweeper is intended to provide.
Since your intent is to prevent Spyware, SecureAnywhere will work perfectly well for that, and in fact better than its predecessor, SpySweeper, and better and faster than any competing product out there. If your intent is to prevent Spy Cookies, then you are a few years too late, since they died several years ago, and you will want to catch up with current technology information. The information technology world moves very fast these days, so being behind is understandable. Even the most intelligent folks fall behind on some aspects as the tech progresses. Being one of them, you certainly will have no trouble catching back up on the basic knowledge of Spyware and Cookies.
If you wish to request a refund, please contact the appropriate department directly via the Support Ticket system or Enterprise support if you are an enterprise customer so that we have access to information regarding your account. Refunds are always granted or denied based on business standards and policies, so I cannot say what the end result will be. However please do keep in mind that SecureAnywhere does definitely continue to protect against Spyware and no longer damages cookies, since they don't work they way they did years ago.
"Hello, Webroot’s latest product line, SecureAnywhere 2012, does not quarantine cookies. Cookies and their uses have evolved since their introduction. They are designed to provide a service many Internet users find beneficial, in which they deliver specific information to you, based on your preferences. For instance, if you make frequent purchases from an online store, you might see an advertisement for a sale at that store when browsing other pages. The latest browsers enable you to easily manage your own cookie settings. Browsers have cookie protections built in, and you can delete or even block cookies altogether, if you’re concerned about tracking. Each browser has slightly different instructions on how to set these configurations. To find out more, we recommend consulting the Help documentation available for your browser. Because of these changes in browser personalization, Webroot has changed how we handle cookies to better fit today’s Internet user needs. For too long, the security industry – including Webroot – has expected our customers to manage security products for themselves. Quarantining relatively harmless cookies and expecting you to know how to handle them was part of this burden. Just as Webroot SecureAnywhere no longer requires you to repeatedly download resource-intensive signature files, we’re no longer asking you to worry about non-malicious files like cookies. Regards, The Webroot Support Team"...
THE BOTTOM-LINE IS WEBROOT HAS KILLED OFF THE ENTIRE SPYSWEEPER FUNCTIONALITY. Now each user in our company will have to manually access the browser on their PC or Laptop and setup their own spyware settings. I originally bought Webroot Spyweeper to address these issures. I do NOT need a second antivirus software app. I need a spysweeper app that can be used accross all of our computers...
Since Webroot killed that product, BEFORE THE LICENSE EXPIRED, I request a full refund for all the licenses we bought.. The new update does NOT perform the same functionality I originally bought and paid for our company. Now we will have to investigate if there are any alternatives to preventing spyware on and individual and on an ENTERPRISE level.
From the technical standpoint:
SpySweeper is on end of life stage one with regards to support. In the event that anybody has a technical issue with it, they will be assisted with removing any remnants of it and installing SecureAnywhere. It will eventually go to final stage end of support life at which point it will no longer receive pattern updates either. At that point, yes it will still block threats that it knew about contained in the patterns it has, but it will not be able to block anything newer.
Josh's information about a system restore is accurate, but not very detailed. A system restore point is for the system, but does not cover installed third party software. This means that going back to a restore point which contains the SpySweeper install will possibly only recover the system view of things, but not replace tertiary files, such as definitions. As such, a system restore would not recover the software into a working state.
A system image is a full image of the hard drive. While this will recover the software into what is technically an operational state related to the local computer, it will recover a snapshot from that point in time. This means that any server interactions will be out of synch, and the definitions will not cover anything that was added since the snapshot was taken. The server state being out of synch can also complicate the restoration of the definitions and other aspects of the software to the then-current state. So it COULD work, but if it doesn't, it's up to you to handle it as you see fit, and we cannot provide any support or assistance other than to help remove the broken remnants and install the current agent.
Is it possible that SpySweeper will continue to have definition updates until that point? Yes. Is it likely? Not at all.
But please do keep in mind that this is not an "Upgrade Experiment". This is the full update to the current end-user agent software which has been out for almost six months. This is not a "Try it and see if you like it". This is "This is the software agent we are using to provide the service you paid for. As such, to continue to receive this service, the upgrade will be necessary." This is not a beta. This is not a drill. Just like the analog to digital TV swap, this is for real, and not optional. We provide 100% support and zero cost to you through the whole changeover.
We don't take away your ability to chose. But, just like you don't have a choice to order a wedding cake at McDonald's, we do not give you certain choices with our service either. The choices that you do have: You may continue to use SpySweeper with no support other than definition updates while they last. You may update to the SecureAnywhere endpoint to continue receiving the protection that you paid for and substantially more that you get for free. Or you may discontinue using the service altogether with the understanding that our refund period is a 70-day from purchase period. Most folks prefer the SecureAnywhere update.
Given that every single legitimate SpySweeper customer is being informed at every check-in from the product that they need to update to continue receiving the service, we do expect that the end of pattern support life will come sooner than later.
The technology is moving forward. Dropping Webroot to move to anything else at all would simply be ending up with a worse deal for the change-out than by using the SecureAnywhere agent that you have already paid for. That and every security provider does the same thing.
We absolutely hope that you'll stick around and move to SecureAnywhere smoothly, but we will not be able to support you if you decide to try not to.
Thank you for your considered responses.
Kit, your point regarding security as subscription is well taken, and I fully understand that the "purchase" of an application such as SpySweeper/SecurityAnywhere involves a paradigm apart from conventional software. Still, I expect some aspects of my purchase to support basic consumer rights. Should I elect to try your newer product, I should be able to revert to an earlier, pre-trial state in the event I am unsatisfied. This is all the more pertinent, I believe, in the case of a subscription, wherein the subscriber ought to be able to retrograde, if necessary, to enjoy the benefits of a paid term of service in the manner he/she prefers .
I am quite willing to take your new methodology out for a spin. Josh's admonition, however, that "Even performing a system restore or reverting to a previous image may not restore complete functionality to SpySweeper" pretty much makes the decision to try the upgrade experiment a no-brainer. Thanks, but no thanks.
I sincerely hope SpySweeper continues to provide me with some measure of protection through June 2013, when my subscription expires.
One of the things to remember in this day and age is that computer security is rarely a static produc", like a program that you download, but rather a service. If you take into account that even without "upgrading to SecureAnywhere", your SpySweeper installation undergoes nearly daily updates and upgrades, you can see where this comes into play. That is also why security is a subscription, rather than a software purchase. Without the services, updates, and support provided by the security company (ANY security company), the program itself is useless.
In the case of SecureAnywhere, we at Webroot made the decision to change the manner by which we are providing the security service. Keeping in mind that we wanted our existing subscribers to have the option to continue with service, SecureAnywhere was designed to provide superior protection and still fit into the same space as our Antivirus products and also our SpySweeper product.
In general, by purchasing a subscription to SpySweeper, you are buying Webroot's service to protect your computer against threats. SpySweeper specifically counts as "We will watch for Spyware and keep out of the way of other Antivirus products." SecureAnywhere just changes the delivery of this service in a manner that works better for you, takes less of your time and gets in your way less. It still watches for Spyware and keeps out of the way of other Antivirus products. But it also watches for other malware and threats while stillstaying out of the way, takes up fewer computer resources, and works much more efficiently for you.
While I hate to put it this way, I guess in the long run it comes down to whether or not you trust us to do the right thing for you and protect your computer, even if this update is a major change in the methodology.
Reverting to a previous image would also revert your security definitions and protection to a previous date. Since there are literally thousands of these threats released daily, your system and data would be at an increased level of risk.
If reverting occurs, you would then have to check for updates manually to ensure your software has the most current definition. What is the update you would receive? Webroot SecureAnywhere.
This brings us to a major advantage of Webroot SecureAnywhere, the cloud based definition system. Because this is held in the cloud and off of your PC, you always have the most current version and are not required to download definition updates. Therefore, as soon as a file has been marked malicious, SecureAnywhere is instantly alerted of this change and adapts to the ever changing environment.
Thanks, again, for your fast and direct answers to my questions.
I'm more than a tad apprehensive when it comes to upgrading key components of my system, not the least of which would be security applications. Please consider the gravity of your comment:
Even performing a system restore or reverting to a previous image may not restore complete functionality to SpySweeper and is not recommended, at all.
You are recommending an upgrade procedure which cannot be reversed, according to you, under virtually any circumstance -- even an entire image restore! Your argument for my taking such a draconian step is, in effect, "trust me." You seem like a trustworthy guy, ready and willing to help, but surely you can appreciate my incertitude in the face of potentially crippling downsides -- imagined as they might be.
Suddenly, putting up with SpySweeper's daily upgrade reminder until the product's end of life seems like a minor annoyance, akin to having to kill SpySweeperUI.exe manually via the Task Manager when not needed.
Even performing a system restore or reverting to a previous image may not restore complete functionality to SpySweeper and is not recommended, at all.
If you are having a technical problem we would be more than happy to resolve the issue. If however you are a tad apprehensive about the upgrade, why? We really really like SecureAnywhere and know you will too after using it!
One more question, if you don't mind:
3) After upgrading to WSA, short of reverting to an earlier state of my system via an image backup application, is there an easy way to retrograde to Spy Sweeper?
It's never too late to ask us a question or two! (wow! to, too and two in the same sentence!)
1) If you continue to use SpySweeper without upgrading you will eventually reach "End of Support" "End-of-Support" means the date on which Webroot stopped, or will stop, providing technical support for the applicable Webroot product.
You can learn more about our plans for SpySweeper and other software here: http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=919
2) Currently, there is not a way to disable the prompts that I am aware of. SecureAnywhere is truly an amazing product and will upgrade your security immensely. Not to mention, it will run much smoother than SpySweeper or other older versions of Webroot software.
Let us know if you have any questions!
*edit to update link - admin
Let me ask a couple of slightly different questions of the gurus here:
1) What happens if I continue to use SpySweeper without upgrading to SecureAnywhere (i.e., ignoring the upgrade notifications)?
2) How can I stop the upgrade notifications without disabling automatic checking for security definitions?
If you've already made one, please PM me your email address so I know which ticket to look for. (Click my name and click "send this user a private message" on the right side of the page.)
Webroot Technical Support
Does plain old SecureAnywhere have a "Clean my PC" option? That option started on it's own and wanted me to confirm the purging of temp files, cookies, cache, etc from IE and Firefox, along with other files I don't remember.
The SecureAnywhere program appeared AFTER Spy Sweeper did a second update. Spy Sweeper downloaded the file wsainstall.exe . I executed that file and now I have SecureAnywhere (nothing appended to it) in my Start Menu. It is NOT showing up in my system tray. I also still have Spy Sweeper's "Webroot AntiVirus with Spy Sweeper", which IS in my system tray. Under another topic, someone said I should remove Spy Sweeper, but I question, if Spy Sweeper did the update and installed SecureAnywhere, why didn't the update remove Spy Sweeper 2011?
It does. Even though Complete has a firewall (which should ring alarms for most people about having two firewalls), the firewall is specifically made as a Firewall Extender. It works alongside any other firewall, the Windows Firewall included, to provide intelligent egress filtering. Since the Windows firewall finally got mature enough to properly deal with inbound filtering and fully stealth the system as neeeded, this ended up beeing a good solution. Especially since choice of firewall is so important to many people.
In more technical terms, the driver is monolithic and loads as an extremely early kernel boot driver. It is specifically designed to be aware of other firewall systems and aware of their modifications, yet still know about malicious locations so it can cut off locally-established network traffic in a few ticks if necessary.
On the lines of what you were upgraded to, automatic upgrades should be bringing you to SecureAnywhere Anttivirus. If it did bring you to complete, more reasearch with us might be a good idea, because none of the automatic upgrades should do that.
You can tell what it is upgraded to by the banner at the top.
SecureAnywhere -> Antivirus
SecureAnywhere Essentials -> Essentials
SecureAnywhere Complete -> Complete
Also, the number of option pages at the left helps indicate. AV has only three, while Essentials and Complete have Five.
Anytime you have any questions, or if you encounter any concerns or issues, please let us know. We're definitely aware that not only is the product new, but the entire concept behind it is a complete revisement of almost everything everybody knows about how security works for the past decade. But honestly, it's time for a change. While our Focus Group commercial on YouTube is silly, it's sadly also very true to a lot of people.