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Still showing I have threats after scanning


My webroot program have been showing me that I have threats, and after I scan, it still shows that I have threats. Are my scans even cleaning or removing threats from my computer? It doesn't seem as the program is working properly?
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Best answer by HowardR 20 August 2012, 19:45

Hi sjcastro05,
 
After the scan completes and the window appears that says "Scan Result:..."  it should indicate "No Threats Found."  If it does indicate that there were threats found every time a scan completes, then we would need to investigate your Logs to figure out the issue.
 
The "Threats Removed" field is a combination of the most recent scan as well as prior scans and that may be causing some confusion. . Please run a scan and let me know if it is indicating that there are still threats being found or if it says No Threats found.
 
Thanks,

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2 replies

Userlevel 7
Badge +55
Can you please contact support via  Submit a Support Ticket and they can take a look to see if it is cleaning the infections and they will be able to tell you for sure!
 
HTH,
 
TH
Userlevel 4
Hi sjcastro05,
 
After the scan completes and the window appears that says "Scan Result:..."  it should indicate "No Threats Found."  If it does indicate that there were threats found every time a scan completes, then we would need to investigate your Logs to figure out the issue.
 
The "Threats Removed" field is a combination of the most recent scan as well as prior scans and that may be causing some confusion. . Please run a scan and let me know if it is indicating that there are still threats being found or if it says No Threats found.
 
Thanks,

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