Best answer by HowardRView original
Still showing I have threats after scanning
My webroot program have been showing me that I have threats, and after I scan, it still shows that I have threats. Are my scans even cleaning or removing threats from my computer? It doesn't seem as the program is working properly?
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After the scan completes and the window appears that says "Scan Result:..." it should indicate "No Threats Found." If it does indicate that there were threats found every time a scan completes, then we would need to investigate your Logs to figure out the issue.
The "Threats Removed" field is a combination of the most recent scan as well as prior scans and that may be causing some confusion. . Please run a scan and let me know if it is indicating that there are still threats being found or if it says No Threats found.