It truly baffles me when a PC security software maker fails to understand why people purchase their software. The recent pop-ups have turned my mostly good experience with Webroot into a horrible one where I am left with the choice of either accepting the problem or uninstalling the software for good.
What I am talking about are the purportedly "informational" messages that have recently been popping up, taking focus away from anything and everything else that I am doing in order to tell me something that should be, and in fact is sent in email. I cannot turn them off, and if I am doing something full screen (such as a game), it will actually drop me out of the game in order to show me the message. Some examples include the recent "Windows 10" message and the more current "Security report" message. These messages show up once every 24 hours with no way of turning them off.
Enough is enough. The definition of "malware" is software that is intended to damage or perform unwanted actions on a computer. These messages are unwanted, and there is no way to turn them off short of uninstalling the software. Remember malware with multiple names such as "Spy Sheriff" that would repeatedly prompt you with warning messages about your security until you bought it? Webroot is treading dangerously close to the functionality of that software, which would place it in the category of malware.
Working with support only fixes the immediate problem, and they cannot do anything about the functionality of the software. If Webroot wants to communicate with me, do so through my email address as they have already done for both of these pop-ups. Otherwise, software needs to stay silent. I did not buy my computer to provide Webroot a platform on which to espouse how great their software is, I bought it to do the things I want to do. If Webroot continues to interrupt the things I want to do, then I will have no need for Webroot's software.
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its understandbe that you might be dissatisfied with this situation but just posting this rant like message won't help you a lot in your case.. Maybe you ought to have a look at this idea suggestion from one of the experts here that IMO describes what you suffer.
More control of Personalised Security Report and other IPM
The more people support this feature request the clearer it is to the support team that features like this are really required by many users. I am by far not as experienced as the poster of this suggestion but if there's anything i can help you with you can allways nudge me .
Hope that helps?
Whilst I very much sympathise with you we are in the hands of the Development Team in terms of any new fucntionality to allow more granular control as to when and how often the pop ups appear.
Apologies...I mistook your post for a request for a response, etc.
I see the "Prevent Phishing" message EVERY time my PC resumes from standby/sleep.
A. You should be able to disable such things. They don't make me like the software anymore (even if what you think you're providing is "helpful", it's not helpful to everyone).
B. How many times does someone have to click "dismiss" to make it believe that I don't want to read it?
C. You have a tray icon. If you have something you think is important to me, then put a marker on the tray icon. You DON'T need to get in my face. That's what PHISHERs and malware do. And yes, I can turn off the tray icon, too. (Which I am GOING to do to see if that really stops the pop-ups)
D. It will only be a matter of time before malware impersonates your in-the-face pop-ups to deliver more malware.
This will force it to check in, and yes it has been disabled on our end for a few days now. If you are still seeing these, it has to be due to a lack of communication with our server since the initial 24 hour push. This is usually caused by the computer being off during a large part of that time, lack of internet connection, or several other factors. Ultimately, if you follow the two steps I listed above, the message will stop.
By the way, this is even with the tray icon and other items turned "off" as I noted in my prior message.