I was having trouble recently with Google Chrome not starting properly, usually taking 4 or more attempts for it to actually start and then having multiple instances shown as running in task manager. I uninstalled and reinstalled it but that didn’t help. I’m not a very sophisticated user, I should add. I took every app off my startup list, but that didn’t help either. I did notice there are a ton of items showing in task manager, most of which I can’t identify.
I tried yesterday to contact webroot support and got someone posing as Webroot tech support after I called a number that appeared to be on a Webroot webpage. That was the stupid part. The guy took over my computer using teamviewer and messed around for almost an hour. Eventually, he told me I had numerous errors from multiple apps and needed updates and cleanup. I was getting suspicious, but the guy was pretty good at faking the role. Then he wanted to sell me a firewall which I declined and wanted to charge me for cleanup. What he really wanted was my credit card info which he did not get. That ended the conversation.
Should I be concerned about what he might have done to my computer? I have no files that I have created with passwords, so I think I’m OK there. No strange activity has occurred on any of my financial accounts. I’m afraid, however, of using my computer to login to those accounts, thinking there might be malware installed that will capture my passwords. I’m using my cell phone to access the accounts for now.
Should I take any particular action under these circumstances?
I did uninstall Webroot, used the cleaning utility, and reinstalled it. Chrome is working fine now. I’m still now sure what all those apps running are about (the ones I see in task manager).