Last time my renewal came up I chatted with a community rep who gave me an awesome multi year deal at a good price, but that chat option does not see to be available any longer and jumping through hoops everytime I renew and buy a new sub and having it changed over to my current account for password manager is sort a annoying.
I asked this question also on twitter a few days ago but not heard back, so sort of wondering if webroot cares about old customers ?
So in short does anyone know of any good deals on webroot complete renewal.
Thanks for your time
Best answer by TripleHelixView original
I am not aware of any cheaper renewal plans. Your only option as I see it is to purchase new and Contact Webroot Support to transfer your Passwords (LastPass) and Back up & Sync if you have Webroot Anywhere Security Complete for 5 devices or SecureAnyware Internet Security Plus for 3 devices.
Hope this helps somewhat?🙄
Does anyone know of a cheaper renewal to save the hassle of buying new and having to reach out to support for password manage r to be moved to new account
Awesome now that is what I call service! It has been this simple since 2012 and I don't know why users have to jump through hoops to get this done now as I have done it many times via the Ticket support system!
Contacted support two days ago and asked them to do this, they sent me instructions on how to activate the keycode. No crap, it is already activated. I told them what needed to be done and they still don't do it. Same thing every year for over five years. Guess they don't work weekends because I am still waiting. And the wife is complaining she can't log into anything, told her she should have listened to me!
Their system is ridiculous!! If I add a keycode to my account and it is activated, everything should work!! Shouldn't matter where I got the keycode. Shouldn't have to contact support and wait. It should work. Webroot needs to fix their system and/or have competitive pricing on renewals.
Windows 10 Home from Microsoft.com = $119.00
Windows 10 Home from Newegg.com = $89.00
Happens all the time. 😉
Well, I don't know abou cable companies, but IMHO the renewal price should not be more than the new purchase price offered by the same institution/vendor...that just does not make commercial sense to me.
A discount, for a renewal, on the prevailing new purchase price would also be nice but one cannot have everything...but one can hope...one day.
It does seem though that a loyal, long time customer and a consistent paying customer should get the best price possible but that's not the case.
Heck.....even a stingy Bank will offer a good customer a better Interest rate than a not so good customer.
Welcome to the Community Forums.
Have to say that having checked out what you say there does seem to be a disconnect between new purchases & renewals over on the Webroot website, and it is as you say New purchase = AU $74.99 whilst renewal of the same = AU $99.99.
This in my opinion has to be an error and so I will ping our Community Manager,