Solved

Support Website takes me in circles

  • 21 October 2020
  • 2 replies
  • 228 views
J
Rank

Trying to access a message from webroot support but the link just takes me to a login for my account where there is no new message. The password and email sent in the original link from support doesn’t work. No way to access the new information without opening a new ticket. Why the original ticket was closed, I have no idea.

Frustrating to have an answer from support after 4 days of waiting and you cannot access it!

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Best answer by khumphrey 22 October 2020, 22:14

Hey there @jonkjon ,

We have no way of looking into your tickets, so if you’re having trouble accessing this support ticket you’ll need to call the support team: 

1 (866) 350-6089

 

Please let me know how that goes!

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2 replies

khumphrey
Rank
Userlevel 7
Badge +17

Hey there @jonkjon ,

We have no way of looking into your tickets, so if you’re having trouble accessing this support ticket you’ll need to call the support team: 

1 (866) 350-6089

 

Please let me know how that goes!

J
Rank

Thanks for the response. I did call the support team this morning and they were able to resolve my outstanding issue. Thanks again…

 

--Jon

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