Ok...want to switch to Webroot from Trend Micro but unless I get this issue resolved it won't happen. The computer seems to freeze up to the point where the mouse runs at a crawl for about 5 mins. Now 1 cause at least seems to happen when I open Task Manager. Prior to install it would open in about 2 seconds. Now it takes 20-30 seconds and Task Manager process itself is running at about 23% CPU for that time. I then can barely move the mouse most of the time or do anything else on the PC. notice the Task Manager icon is blue rather than green so does that mean that Webroot has taken control of Task Manager? I added Task Manager itself as an exception to Allow but it seems to make little difference. Absolutely ruined a presentation I was running the other day.
Turn off Realtime and Web Shield and it opens fine. What can I do to resolve?
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I too understand that it takes time to come up with a solution that won't break other things, however it's been nearly 4 months since I first ran into the issue. This isn't the first time Webroot has been slow to respond to things either.
I started a case with Webroot on 01/05/17; we couldn't get Webroot installed on one of our machines. They said they were working on it; a few months in and they stopped communicating with me, I kept having to follow up and still no solution. Jump to 11/22/17 and still couldn't get it installed ; I had one of our users put on a different AV since he couldn't get it to install. Finally on 01/02/18 we were able to get it installed after the Fall Creators Update.
Back to this issue, it's been affecting me personally. I've had my machine lock up twice whilst trying to write this post. The task manager is a vital part of our users' tool set. We train our users to use the task manager when they need to check performance, see what's running, and end processes. Even after I reinstall Webroot, I'm able to lock up my machine just by opening the task manager and sorting the Apps and Background processes by name.
It's been not only frustrating, but embarrassing to have to explain to not only our users but to management what's been happening. I invite anyone to put themselves in my shoes.
I do surprisingly still like the Webroot client despite the issues that have happened in the last year, but I gotta be honest; from a business standpoint this is unacceptable. I used to be an active part of the community, but since the experiences I've had with Webroot support in the last year, I've been really discouraged from posting because I didn't really have much good to say. Yes, Webroot does protect well and is easy to deploy and manage but when you can't get it installed on certain endpoints and it locks up machines just by opening the task manager - how are you supposed to defend against that?
I'm not trying to bash Webroot - I'm just being honest. I can't say something is good when it's not. We're still using it and I would like to see it get better than it is now. This is a call to action. Support really has done a poor job of followup - I say poor, but I really mean non-existent. They had said to monitor the product releases for updates - I've not seen any since they asked me to over 3 weeks ago. Not really sure what else to do, so I had decided to do my own research and was sharing some of my findings.
I know saying I'm sorry to hear you're having thsee issues and for all the inconveniences hardly helps. :(
Maybe I can get this esculated by
I know I'm having the same issues and hoping that this gets resolved. Some of are fortunate and aren't having this Task Manager issue but that doesn't help solve the problem or soothe us who are. I have since gone to Process Explorer for the time being....
What's odd is I do not have this Task Manager issue with Chrome. ..So asking Sophia was a great idea to see what's going on if there is any progress/updates about this issue.
So, for me anyway, I'm not sure whether this is a Webroot problem or a Windows problem?
Just my 2 cents. ;)
Then ran it with WSA disabled and there was no problem with task manager.
Sorry predictive email client. Should have read avt anti virus toolkit
Thank you for your reply. I think this issue should be escalated, if not already... I'd be pretty shocked to be honest if this wasn't a top priority. From my experience in our environment and reading about the same issue others are experiencing, I can safely say that this is affecting a considerable amount of people that are running Webroot.
I've already reached out to
I appreciate the support!
I agree this should be top priority already and I really hope Webroot Developers can fix this Task Manager issue soon.
Yes you can count on Anna! ;)
Just one thing you can't run Windows Defender in Realtime with WSA so are you saying to turn off Periodic Scanning if one has it enabled?
To add to Anna's information above, there are changes already released in the 9.0.19 branch to address some performance and high CPU issues. There are additional changes coming in the 9.0.20 branch which we expect to be available for preview on the ByInvite and Beta grabwords in the near future. Please check the PC Beta group for upcoming information about 9.0.20 preview availability.
Otherwise, as Anna and Brad have mentioned, Webroot is certainly aware and working to resolve it on our end.