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Training videos not playing when Webroot is installed, need to whitelist url

  • 14 April 2023
  • 2 replies
  • 49 views

Userlevel 1

I have a user who called in saying whenever they tried to play a video on a training site it wouldn’t play (they could skip ahead throughout the video but the play functionality appeared to be suspended), I fired up this page on a non Webroot computer and the video played just fine, after the uninstall process completed on the user’s computer they were able to play the videos.  How do I whitelist this site for this customer?

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Best answer by TripleHelix 15 April 2023, 01:02

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2 replies

Userlevel 7
Badge +63

Hello @CompSuperAC 

 

Fill out this online form with the URL that you want whitelisted as they look after the website ratings: https://www.brightcloud.com/tools/change-request.php

 

Thanks,

Userlevel 1

Thanks!

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