I am trying to add a new printer. The computer sees the printer but when I run the troubleshooting function, it eventually comes back with the message: "failed to find required file: C:ProgramDataWRDatepkgLLPlugin.dll" and it will not add the printer. We have two users on this computer (me and my husband). I was able to add the printer for myself however we get the error message when we try to add it to his username. I believe this is a Webroot error. Can you confirm and help me to resolve this issue? I have an older version of Webroot i can reinstall if need be. However, I purchased a new version since. Thank you
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.