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two accounts?

  • 4 February 2023
  • 1 reply
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J

HI,  this MAY be a redundant question,  though it is not exactly what I have yet read  here.

A month ago webroot sent me reminders that my account was to expire.

I renewed it alnd paid.

A week later I got a reminder from BestBuy it was to renew with my TotalTech membership.

I called, and though I resolved it, but got a notice it renewed through BB.

 

May I  assume I will only pay the one time?  Or must I wait to see if it shows up on an imy credit card statement (which I will likely not do because I have a crappy memory))

 

Thanks,  Jenni

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Best answer by ProTruckDriver 4 February 2023, 16:54

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ProTruckDriver
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Userlevel 7

Hello @jkdoll Welcome to the Webroot Community Forum.

I would first recommend calling Webroot Sales:

Webroot Support:

Submit a ticket

Call 1-866-612-4227 during the week Mon - Fri 7 AM to 5:30 PM (MDT)

 Or Contact Webroot Sales:

 Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

Here is Best Buys Phone number if you need it:

Chat with a Geek Squad Agent

Call 1-888-BEST-BUY or (1-888-237-8289)

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

HTH,

Dave

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud. PWM: RoboForm.  "An Apple a Day, Keeps Microsoft Away." 

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