I seem to be in all sorts of bother..
Firstly my Samsung Galaxy Note decided to keep going round in circles to the Unlock Screen claiming an MTP error.
One forum recommended removing all Device Administrators in Settings. This included removing the Webroot SecureAnywhere Administrator. I tried to do this but got into another loop of going round in circles.
Now the Unlock Screen is looking for a password but won't accept any of my standard passwords. I assume it is the Webroot SecureAnywhere Administrator password it requires, but if I had set this, I would have used a standard password.
The device is now stuck on this Unlock Screen and nothing I offer seems to satisfy it.
I thought I might be able to access the phone via Webroot's online system, but this is also unavailable to me. Before I can register to use it, I have to provide my keycode which I cannot find. I tried to use Webroot's resend keycode routine but that failed to recognise my email address even though I have receipts and messages from Webroot to that address!
Is there a default Unlock password which applies? How can I rescue my keycode? Does anyone have any suggestions?
Regards and thanks
Best answer by YegorP
Are you still having this issue? I saw that you had emailed the question to the Community Support inbox (and provided a screenshot) and I had replied with what I believed was causing the issue. Did you try logging into your "MyWebroot" account and checking to make sure your permissions were set to "admin"? Let me know!