Sorry to bother, but I spent 2 days trying to find a solution here as I haven’t gotten a response from the message I sent to Customer Support. Any help will be much appreciated with the following issues:
- Account Activation Needed appears periodically and when I activate it, I am sent to the create a new account page. Program itself indicates that my status is active & recognizes the keycode that I used to renew.
- Web Console will let me log in, but immediately logs me out back to the log in page. No error codes are indicated
- When trying to reach customer support, I am prompted with message that wants a password as they have already reached me, but I have not received any emails from them nor have I gotten an email when I clicked “forgot password” ( I check my spam and blocked email contact list to see if there was a problem there)
By the way, I really like using Webroot and know the issues I have can be corrected. I have a feeling I created havoc when I didn’t renew my account the way Webroot was suggesting. I bought the keycode at a retail store and I didn’t uninstall the old program when entering the new one.
Thanks for your time!
Best answer by Feeling Locked OutView original