Best answer by Rakanisheu RetiredView original
Uninstalled, but contextual menus remain
I uinstalled WSAC through the Programs and Features area in Windows as normal. Yet, the contextual menus on right-click for Scan with Webroot and Permanently Erase with Webroot remain, even though they do no work. I cleaned the reg with CCleaner, and also ran the Webroot cleanup tool, but they are still there. How do I completely remove Webroot from my system?
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I could be wrong, but you may need to re-install WSA on the affected computer. After that, instead of going through Programs and Features to remove it, you might try to unistall from the Webroot listing in the Programs menu, though the Start button, or by using the deactivate control from the Account Console.
If neither of these works, you might want to file a Trouble Ticket.
The Webroot removal tool you mention in your post is only for 2011 versions and older. It has no impact on modern versions as they are a completely different architecture. Webroot may want to modify it to make that clear.
Although I have the registry key you can remove to fix this, I hestitate to post instructions like that. I encourage you to open a support ticket, they will quickly reply with the instructions you need to resolve this. You don't need to register.
Like Daid said just try to re-install WSA and then uninstall through Control Panel like you normally do. Please make sure you're connected to the internet during the uninstallation.
The Control Panel is how the OP originally uninstalled, and it left the fragments. This is not normal, so we are looking for any other way of uninstalling that may help avoid the same problem.
First, as WSA is so small, I would try thr reinstall and then uninstal from the Start menu first. Decent chance that will work. It it doesn't, you have only used a few minutes and you can then go ahead and try the Revo. (This is my opinion.. I have not used Revo so I do not know how large or complex a program it is.. )
As for the email thing, I assume you mean email address you use here in the community. You might send JimM a PM about this as it is likely only an Admin can fix this. (?)
On the PM, find a post or reply from JimM and click his name to view his profile. There is a link there to send a PM right by where you would click to add him as a friend.
Let me check the Windows 8 thing...or you might try deactivating via the Console as well. It does the same thing as the proper uninstall.
Thank you for the reply 🙂