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Webroot Auto-Renewal thru Amazon

  • 2 December 2021
  • 6 replies
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I have an auto-renewal in a few days set up thru Amazon with my purchase last year of Webroot. Will this be seamless or require updating the keycode or uninstalling/reinstalling the app? Thanx!

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Best answer by TripleHelix 3 December 2021, 19:29

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Userlevel 7
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Hello @lostandconfused 

 

I’m not sure as we Mods have not seen this question about Amazon auto-renewal! All I know is if you get a new keycode all you will need is to install the new keycode here: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingYourAccount/ActivatingKeycodes.htm there is no need to uninstall Webroot.

 

 

Maybe contact Webroot sales and ask them and please let us know what they tell you!

Purchases, renewals, and upgrades

Mon - Fri 7 AM to 7 PM (MDT)

wr-customersales@opentext.com

Tel: 1-866-350-6089

 

HTH,

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Nothing is simple, they say. Since my auto-renew was thru Amazon, I had ‘turned off’ the auto-renew within the Webroot app. I did this because it was going to cost $59 to renew but only $25 to renew thru Amazon.

I had received an email from Amazon on 08-Nov-2021 indicating that my subscription was set to auto-renew on 07-December-2021 for $24.99.

I kept getting prompts from the Webroot app on my laptop to renew because my ‘subscription was running out’. I had turned off auto-renew in Webroot. When I checked on the cost, it showed $59.95 to renew for one year.

I received an email today from Amazon stating that my subscription had been cancelled. I chatted with their Support who told me it had cancelled because ‘auto-renew was turned off’. They could not reverse the cancellation and didn’t offer to do anything but tell me to buy it again. 

So I went back on Amazon and bought another new ‘two-year subscription, including a new keycode’ for $39.95. I received the email with the link to download my new purchase. I had to register the new keycode and then Webroot began a scan.

I imagine if I left auto-renew on within the Webroot app, I probably would have been charged $59.95 by Webroot and $24.95 by Amazon and the run around in circles trying to get a refund from one of the companies.

I’m not sure my explanation will help anyone in the future and I’m also not sure the lesson learned is to leave auto-renew on.

Userlevel 7
Badge +63

Hello @lostandconfused 

 

Please look for a personal message from me!

 

Thanks,

Userlevel 4

I will never understand why Webroot does this. If I auto renew, it’s like $79.99. If I go online I can get it for $29.99. I have done this maybe 8 times. Why wouldn't Webroot better support it’s returning customers? Shameful.

For example https://www.webroot.com/us/en/home/affiliates/wsc-29

Userlevel 7

I will never understand why Webroot does this. If I auto renew, it’s like $79.99. If I go online I can get it for $29.99. I have done this maybe 8 times. Why wouldn't Webroot better support it’s returning customers? Shameful.

For example https://www.webroot.com/us/en/home/affiliates/wsc-29

Welcome to the world of Marketing. Mostly all companies do it. :wink:

Userlevel 4

I will never understand why Webroot does this. If I auto renew, it’s like $79.99. If I go online I can get it for $29.99. I have done this maybe 8 times. Why wouldn't Webroot better support it’s returning customers? Shameful.

For example https://www.webroot.com/us/en/home/affiliates/wsc-29

Welcome to the world of Marketing. Mostly all companies do it. :wink:

That’s an outdated model used by electricity companies, insurance companies, and cable companies. That type of gouging catches up with companies. Just look at cable companies. They have lost a majority of their programming giving it up to companies like YouTube TV, Hulu, and others who charge everyone the same.

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