Best answer by vango44View original
Webroot blocking LoJack problem..
I just spent 109 bucks on the 3 year protection of lojack for my laptop. When I attempted to install it, it was having issues sending data on where it was located and would not complete the install until I removed Webroot. Simply turning off the firewall did not work. I know what the lojack files are called that are running all the time. WHen i reinstall webroot i dont think they could get out to the internet if my laptop is stolen. I dont like the idea of moveing to a antvirus software I didn't pay for to fix this. Anyone have any ideas how i can open up a small hole to let the files communicate out?
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As mentioned previously, LoJack will call in successfully during the early part of the SecureAnywhere install, then somewhere along the way it is blocked during the installation.
My test calls still aren't working.
For those of you who want to have control over the "test call" aspect of LoJack, this is possible. In order to do this, "customize" your taskbar so that the Absolute Notifier icon is "always" visible. A right-click on the taskbar icon for Absolute Notifier will allow you to do a test call as much as you want. Trust me, I've tried with all these adjustments. So far, no luck making as successful test call. By the way, the taskbar icon did not appear immediately. I think it took a re-boot, or an "automated" LoJack test call before it showed up regularly, but it is now present constantly on the taskbar for me.
2) Select "Properies"
3) Among the tabbed options, selection "Notification Area"
4) Select the "Customize" button
5) There will be a list of icons, divided into "Current Items" and possibly "Past Items"6
6) Hopefully you will see "Absolute Notifier" icon listed.
7) Adjacent to the listing of "Absolute Notifier" icon is the setting for "Behavior"
😎 Among the choices for "Hide", "Hide when inactive", or "Show", select "Show"
*Note: you may not want this to show when all is working well with Webroot, as it may "tip off" a thief that LoJack is installed*
9) Select "OK" to leave the "Customize Notification Icons" screen.
10) The Absolute Notifier icon will hopefully appear. If not, it could be a problem with the taskbar notification system, which is known to have flaws. There are some Microsoft "Fixit" apps, and some third party apps (I have no endorsement for any, and of course would be careful with any of these 3rd party apps) that claim to restore the notification area to normal. At least it is better in Windows 7 than Vista (nightmare!).
This has worked for me, best wishes
The product I have is Lojack for Laptops. http://www.absolute.com/lojackforlaptops/
There no extra software I'm aware I installed, although I have registered my laptop and can pull it up on their central console that lists all your laptops with Lojack for Laptops installed: https://my.absolute.com
Perhaps this is something that only happens after registering the software, or perhaps it is only something that happens after a first successful test call, which SecureAnywhere may be blocking.
As noted, the Absolute Notifier is working on several laptops I have including Vista and Win 7.
I did find the way to UNINSTALL absolute notifier: http://help.lojackforlaptops.com/en/Content/notifier.html. But I couldn't Google anything for an app to separately install it. I really do think it's installed during the normal installation process, or maybe as an option?? But, as best I can tell, it installed with the software, rather than anything extra I had to do.
The LoJack team should be able to provide good guidance. They may be 24x7, but I don't know off hand.
As an altnernative, Norton Anti-theft may not have all the features of LoJack, but it does provide GPS coordinates and doesn't seem to have this persistent conflict with SecureAnywhere, a conflict which is getting somewhat ripe! Hopefully a fix is on the way soon. I'm not sure Norton Anti-theft has the safe cache with law enforcement that the Lojack team claims to have, and I've not seen Norton Anti-theft offer any reimbursement if the laptop is stolen.
As an aside, Lojack for Laptops has a few different produts and I purchased the "Premium" edition, which at a minimum has some reimbursement if the laptop can't be located.
Does anyone have any idea when this problem will be resolved. I submitted a ticket over a week ago, have not heard anything back from Webroot recently, have sent them 2 to 3 log reports to work through.
With Lojack un-installed, I confirmed that Weroot 188.8.131.52 was running.
I also had to uninstall my device from my account settings on the Lojack website. Note your registration code as you'll need it to re-install.
I reboot the laptop.
I ran the Lojack setup program again and it installed properly on the first attempt. It also installed the Absolute Notifier app in the Windows tray and I was able to successfully make a test call.
So it's finally working for me again!
Can anyone else confirm the issue is resolved for them as well? DarkMist, please let us know about your situation as well when you have the time.
After reading the posts today, I reinstalled SecureAnywhere and so far the test calls are going through fine.
Will update if any problems.
I did not need to uninstall/reinstall Lojack for Laptops, which was a nice plus.
Glad this appears headed in the right direction.