Best answer by Baldrick
View originalWebroot complete on a mac running Maverick
Userlevel 2
Looking forward to others experience with this software on their mac. I like the quick scan and the low low resources used, but I do find two "bugs" that i experience. First, the system analyzer took does not work, period. It has been stuck at 2% forever and when you open that module WSAC crashes and shuts down then restarts. Second, the web threat shield does not work. All I see are tiny gray question marks. Perhaps I am missing something here, but I have read and rechecked all my settings. Anyone else experiencing these issues on their mac?
Page 2 / 2
Userlevel 7
Hi horseman
How are you doing...long time no post? :D
Sherjj is in fact a Lady...rather than a guy...;), and as to having a "satisfactory roadmap to resolving..." her issues...I could not possibly say as I am no Mac expert...as you well know...:(?
Regards
Baldrick
How are you doing...long time no post? :D
Sherjj is in fact a Lady...rather than a guy...;), and as to having a "satisfactory roadmap to resolving..." her issues...I could not possibly say as I am no Mac expert...as you well know...:(?
Regards
Baldrick
Userlevel 7
Hi Tony
Am with Virginmedia too, but they seem to have forgotten about us when it comes to superdooper broadband, etc...but after hearing about your issues I am beginning to wonder if I should just stay as is...for the moment. :8
Interesting what you post in relation to sherjj's problems...and may be something for her to mention to Support when they get back in touch.
Have a great weekend.
Regards
Baldrick
Am with Virginmedia too, but they seem to have forgotten about us when it comes to superdooper broadband, etc...but after hearing about your issues I am beginning to wonder if I should just stay as is...for the moment. :8
Interesting what you post in relation to sherjj's problems...and may be something for her to mention to Support when they get back in touch.
Have a great weekend.
Regards
Baldrick
Userlevel 2
Thanks for the recognition sherrijj, I am glad to help and it warms my heart to hear tech support helped you. Glad to see a change.
Userlevel 2
All my versions of WSAC are exactly as your posted screenshots. Installation is a breeze and the scans run quickly. WSAC has never been able to complete the system analyzer task one time. It always is stuck at 2% and never goes beyond that point. I see by your screen shots that your copy has completed the scan, why I am stuck at this point is frustrating. I came back to Webroot after finding other software available caused my mac to become sluggish. Not sure if the trade off of a quick mac with malfunctioning software is a good option, but hopefully the antimalware portion will keep me protected. I have worked with tech support over a 2 month period allowing them to sign onto my machine and to download files off my mac and I never got a solution from Webroot. That is why I left and went to another product, but again you understand now why I come back. Just do not understand a long running case with Webroot and they are unable to make this software work correctly on my mac. I even tried the alphas they gave me without luck. I really doubt I have software on my mac that is so different from others. I am hesitant to reopen another tech support ticket considering my last experience.
Thank you all for your input. I will re-read the posts and try to figure out this issue on my end. Please feel free to throw me a suggestion or potential fix.
Thank you all for your input. I will re-read the posts and try to figure out this issue on my end. Please feel free to throw me a suggestion or potential fix.
Userlevel 2
Appreciate your time and post Tony, but working with level 1 and 2 support from Webroot is nothing short of maddening. They drop the ball and do not contact you as they state they will, it seems like no one speaks to each other and I find I am answering the same questions over and over. The mac guru at Webroot contacted me twice and downloaded files off my mac but again, no solution or even contact from Lucas. It is a shame, the antimalware portion works well, but it is far, far from complete. At this point I could not recommend others on a mac to use this software until I see it function as it is promised. Again, thanks for your response, have to think about tech support again, but I just do not want to go through all that again only to end up exactly where I am today.
Userlevel 2
Sorry, forgot to add my imac late 2012 with 32 GB RAM and using NVIDIA video with 1 TB fusion HD. OS is 10.9.1 and all updates are applied.
Userlevel 7
Hi bobbyinpa
Thanks for all the feedback...great stuff. I am sure that Lucas will find this interesting so I have PM'd him on your behalf with the link to your post.
Hope that hekps?
Regards
Baldrick
Thanks for all the feedback...great stuff. I am sure that Lucas will find this interesting so I have PM'd him on your behalf with the link to your post.
Hope that hekps?
Regards
Baldrick
@DavidP1970 wrote:Now you and I have already had that discussion on another thread ! 😉 So you know what my (polite) response will be? ;)
..... Why don't you toss in a new Idea at the Contribute section asking that they consider creating one?
You fill yer boots and go for it! Good luck.
Userlevel 7
It would make no sense for me to do so as everyone at Webroot already knows I am not a Mac user 🙂@ wrote:
@DavidP1970 wrote:Now you and I have already had that discussion on another thread ! 😉 So you know what my (polite) response will be? ;)
..... Why don't you toss in a new Idea at the Contribute section asking that they consider creating one?
You fill yer boots and go for it! Good luck.
Userlevel 7
Good idea...so bobbyinpa...why don't you take a trip over to the Ideas Exchange and suggest that as a new feature request...;)
Regards
Baldrick
Regards
Baldrick
Userlevel 7
+62
I would be enthusiastic to see a mac only webroot forum category. We may be small in umbers, but we still pay for the service and we need assistance too. I truly hope the power to be embrace this.
Yes, It would be awesome for lack of a better word. I'v read all these posts from Horseman thanks to referrals from the community..our advisors, that if Mac users could retrieve more information about trouble shooting our Macs then we wouldn't in up in the wrong forums? Aw having trouble here. I agree that it would be a relief to have a Mac WRA section. I've gone through all of these issues since October, November, December with the help of WR support tickets. They do respond quickly and I can't tell you how grateful I am for their support. Dedicated to their job and you can't beat it. Yes a clean install of Maverick and a new HD did help me but I have a just one more issue for them and hopefully its a simple fix. I appreciated the lenthy posts from Horseman and from you Bobbyinpa. Nice to have you in this WRA community. Learning from the best here.
Yes, It would be awesome for lack of a better word. I'v read all these posts from Horseman thanks to referrals from the community..our advisors, that if Mac users could retrieve more information about trouble shooting our Macs then we wouldn't in up in the wrong forums? Aw having trouble here. I agree that it would be a relief to have a Mac WRA section. I've gone through all of these issues since October, November, December with the help of WR support tickets. They do respond quickly and I can't tell you how grateful I am for their support. Dedicated to their job and you can't beat it. Yes a clean install of Maverick and a new HD did help me but I have a just one more issue for them and hopefully its a simple fix. I appreciated the lenthy posts from Horseman and from you Bobbyinpa. Nice to have you in this WRA community. Learning from the best here.
Page 2 / 2
Reply
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.