I ran some software which apparently loaded a virus on my system, and it is a nasty one. I have tried erasing the main hard drive in recovery mode and reinstalling from a backup from before the virus, but it remains on the system.
Every once in a while I am able to get webroot to run after a reboot. It comes up and says that a threat was detected. There are a number of files but it looks like it is called 'Sparkle.strings'. Then webroot crashes. It is difficult to work on the infected machine because the hard drive repeatedly fills up completely with stuff in space reserved for the system so I can't delete it. I can't uninstall webroot to reinstall because it says "You do not have permission".
I opened a support ticket yesterday but have gotten no response. I called GeekSquad but they were no help.
Best answer by TripleHelixView original
It's best to keep in contact with Webroot support via the ticket system and just wait for a reply before sending another! If you don't hear from support by tomorrow please post back to let us know.
With the issue your having I would suggest that you Submit a Support Ticket so they can look into this for you!