I purchased a Webroot security software in stores that can be used for 6 computers, however I am unable to download the software into my computer. It keeps telling me to purchase the software online which makes no sense because I've already purchased it in stores.
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Hi and welcome to the Webroot Community
I am only (as are most of us on here) a volunteer so we cannot take a look on the back end and check subscripttions but I will ping 2 of the folks who will check for you
Welcome to the community!
Do you have a key code available to activate the subscription? Or are you saying that your problem is that the software is saying your key code is incorrect?
If you have a key code available, please follow these instructions:
If you’re still having trouble, please contact our support department by email or phone here: https://www.webroot.com/us/en/support/home-contact
They have the ability to check subscription status on the back-end.
Let me know if that works for you! Please follow up if you’re still having difficulties and I’ll do whatever I can to help you out.