Webroot expiration wrong

Hi jeannie70
 
Welcome to the Community Forums?
 
Was the installation of WSA on 9th January the first time you installed it on the computer in question or was it a renewal of a previous installation?
 
Also, you could try re-entering your keycode and re-activating the subscription. To do so please follow the guidance in the screenshots below:
 

 
and then:
 

 
and then us know if yo are still getting the expirty message.
 
rR

Hi jeannie70
 
When you say "by someone from their support team" can you advise as to who/which support team you contacted?
 
Regards, Baldrick

Hi jeannie70
 
I am afraid to say that I suspect that you have indeed been scammed as the number you have posted is not one that I have seen as attributable to Webroot Support.
 
Also, a WSA license + Avast + Chrome (both of  which one can get for free) should never come to anything remotely close to $299 as far as I know.
 
Will need to cogitate on this in terms of what it is best to do next...am thinking that it may be wise for you to uninstall what they installed for you, especially the version of WSA, download a WSA trial form the Webroot site and then run a scan with what we know is a li=egitimate version fo WSA to see if it picks up anything untoward.
 
? ? any thoughts in this matter?
 
Regards, Baldrick
 
 

Definitely a scam and I hope you paid with a credit card? If you did call the number on the back of your Credit Card and tell them you where scammed and launch a complaint with your Credit Card against the scammer as they will have more info and please let us know the outcome.
 
All the best,
 
Daniel :@
 
800 Numbers: While it may seem strange, toll free phone numbers like 1-866-300-8869 are not public record. This means that telemarketers can often call with immunity unless we fight back! File A Complaint Now!
 
http://www.callercomplaints.com/SearchResult.aspx?Phone=866-300-8869

Hello @Dihary 

 

The only one that can help is Webroot Support so please Submit a Support Ticket and ask them to see what is going on and they will fix it for you.

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, also it could take 24 to 48 hours and at times a bit longer because of COVID 19.

 

Thanks,

Bonjour @Dihary 

 

Le seul qui peut vous aider est le support Webroot, veuillez donc soumettre un ticket de support et leur demander de voir ce qui se passe et ils le répareront pour vous.

 

Remarque: lors de la soumission d'un ticket d'assistance, veuillez attendre une réponse de l'assistance. Mettre un autre ticket de support sur ce problème avant les réponses du support mettra votre premier ticket de support à la fin de la file d'attente, cela peut également prendre 24 à 48 heures et parfois un peu plus à cause du COVID 19.

 

Merci,

Thank you for your reply.
I had already sent a message to support on Monday but did not receive a response, which is why I was looking for a solution here.
I will therefore wait for their response
Thank you

Vous êtes le bienvenu