This is an old post but i hope someone will see.It happens to me exactly the same, I installed Weebroot on July 20, 2020 and after the installation, my account is activated and instead of showing 1 year of subscription it shows almost 2 years. I tell myself that it's a bonus but, Monday August 17th, my account expired.Can someone help me please.
The only one that can help is Webroot Support so please Submit a Support Ticket and ask them to see what is going on and they will fix it for you.
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue, also it could take 24 to 48 hours and at times a bit longer because of COVID 19.
Le seul qui peut vous aider est le support Webroot, veuillez donc soumettre un ticket de support et leur demander de voir ce qui se passe et ils le répareront pour vous.
Remarque: lors de la soumission d'un ticket d'assistance, veuillez attendre une réponse de l'assistance. Mettre un autre ticket de support sur ce problème avant les réponses du support mettra votre premier ticket de support à la fin de la file d'attente, cela peut également prendre 24 à 48 heures et parfois un peu plus à cause du COVID 19.
Thank you for your reply.I had already sent a message to support on Monday but did not receive a response, which is why I was looking for a solution here.I will therefore wait for their responseThank you
Thank you for your reply. I had already sent a message to support on Monday but did not receive a response, which is why I was looking for a solution here. I will therefore wait for their response Thank you
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