Webroot extension issues

Hi Filterissues
 
Welcome to the Community Forums.
 
Sorry to hear about your issues. Whilst there have been a number of issues with the new version of the Web Filter I have to say that I have not come across the circumstance that your are describing.
 
Given that for some reason the system believes that WRSA is not installed, I would recommend that that you try an uninstall/clean reinstall to see if that rectifies things...it is quick and easy to do.
 
If you would like to try that them please follow the steps below closely!
 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here(Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Once completed check that the extension is installed & enabled; if not then do what you normally do to achieve that, and then check to see if the issue persists.
 
If not, great. If it does then I would recommend that you Open a Support Ticket, to let the Support Team know of the issue and investigate the cause/resolve it for you.
 
Hope that helps in some way?
 
Do come back here and let us know how the issue gets resolved...useful feedback for us.
 
Regards, Baldrick