Since earlier this week, the webroot extension has not been working. All it keeps saying is that This extension requires Webroot SecureAnywhere to be installed and running. I already do have Webroot secure anywhere installed and it is active. How can I fix it?
I also noticed that Webroot hasn’t been scanning my computer. I need to know how to fix that too.
Thank you in advance!
Best answer by skyblueView original
I’m sorry to hear you’re having these issues! I’ll ask you a few questions and offer some suggestions, and if nothing works then please contact our support team here: https://www.webroot.com/us/en/support/home-contact
These issues might be completely resolved with a full uninstall of webroot followed by a re-install. If that doesn’t work, then it’s definitely worth contacting our support team. Hope you can get this resolved, and please keep us updated!
Thank you for your response.
I am using firefox. However I did open Microsoft edge and the extension isn’t working on there either. I know firefox has been updated. I haven’t tried removing and reinstalling it but it is worth the try.
Webroot isn’t auto scanning and when I try to do it by clicking the scanning button, it goes into the scanning mode but doesn’t do anything after that. I don’t get any error methods.
Can you please do a clean reinstall as that should fix your issue!
Please follow the steps closely!
Please let us know if that resolves your issue?
Also go into Advance settings and go here to make sure when you want WSA to scan at the time you want it to. I have mine setup this way and it does scan at 1PM everyday if the PC is on at that time, but you can set it up as you like! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#ScanningForMalware/ChangingScanSchedules.htm%3FTocPath%3DScanning%2520for%2520Malware%7C_____3
For users of WSA and where to get the Web Threat Filtering Extension go here within the new Edge Browser: https://microsoftedge.microsoft.com/addons/detail/fmkaflbamgddpjacdmjlkhbnpnlemaea
You will need your Keycode to confirm installation!
@khumphrey and @TripleHelix ,
Webroot is running normally again. I had a incident today with my computer where I had to shut it down with the power which seemed to fix the glitch with Webroot. All is good now.
Thank you both for the helpful information!