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Webroot False Positive For Vypr VPN?

  • 11 April 2023
  • 3 replies
  • 170 views

Userlevel 1

A Webroot Scan said I had Malware in VyprVPN, so I eliminated it: turns out it was a False Positive, now, I can’t Re-Install VyprVPN, it keeps Crashing, I tried to enter Exclusions but I don’t know how and I NEED my VPN back! Is there a Fix for this?

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Best answer by TripleHelix 11 April 2023, 22:54

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Userlevel 7
Badge +63

Hello @John Leahy 

 

You need to contact Webroot Support so they can whitelist the files in the Webroot Cloud Database!

 

Webroot Support Ticket is the best way for whitelisting!

Submit a ticket

Call 1-866-612-4227

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue.

 

Thanks,

Userlevel 1

Thanks so much! I’ll work on that tomorrow after I get some sleep.

Userlevel 1

OK: I Submitted a Support Ticket at WebrootAnywhere.com and anxiously awaiting their Assistance.

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