Solved

Webroot Filtering Extension



Show first post

38 replies

I have contacted the support team, they tell me it is something to do with those colors you sighted people see on google and bing, green, yellow and red, my speech software, JAW's, must get some alternative text related to those colors....
Webroot support suggested I just turn off the Filtering Extention since it isn't necessary.
I assume that means I am still protected.
Userlevel 7
@ I see you gave me a Kudo.. does that mean that you have things working now and re-installing Chrome fixed things?
After some time dealing with the filtering extentions, I have decided to disable it.  the original issue was to much information for my speach software, but the real issue is The extreme overhead on internet explorer and if WebRoot doesn't address the issue, I am and others should look elsewhere.  I was very happpy with the small footprint of WR, but it is becoming a monster like Norton and all the old boys of the past!!!
I am continuelly getting I.E. prompts to disable WR add-ins because they are slower than the recommended default minimums and I am noticing a real slow down in browsing.
I am even getting continual warnings about even absolute secure web sites such as investing, banking, etc.....  what's up with all this????  they can't all be bad?????
 
Userlevel 7
Badge +56
Have you continued with support and they can't find anyway to make it work for you?
 
Daniel
Userlevel 7
I am not noticing a huge slow down, but at least a small slow down is likely with any Web Filtering, URL checking software or extension.  If they slow down is not really the biggest problem, but the warnings are, the warning threshhold is easily adjusted.
if you were using speech to text software as I am, you would notice a major slow down. I have had this PC for 5 years now, dual quad core 2.8 Pentium and have only experienced slow down since the WB filtering stuff. My speech software stops responding for 20 or more seconds and sometimes I think it has crashed. to me, this is not right, and I am not some unexperienced person, been a PC guy and programmer since 1989!!
Userlevel 7
@ wrote:
if you were using speech to text software as I am, you would notice a major slow down. I have had this PC for 5 years now, dual quad core 2.8 Pentium and have only experienced slow down since the WB filtering stuff. My speech software stops responding for 20 or more seconds and sometimes I think it has crashed. to me, this is not right, and I am not some unexperienced person, been a PC guy and programmer since 1989!!
You might want to submit that Trouble Ticket as suggested.  Maybe Support can find something that will help
I never got these I.E. prompts to disable add-ins until the WB filtering stuff. I really was a poster boy for WB, but since they have done the NEW AND IMPROVE, I am no longer a fan. I don't get it, now everything seems to be suspect with webroot?, my banking sites that have extreme sequrity, government, etc, etc, etc,.... somebody has released this stuff before it was tested!!!banking site as well as government, are I hav
something funny, disabled the webroot filtering and bang, text to speech has improved noticeably, no more prompts from I.E. to disable add-ins, if it is not WR than why?
entered a ticket when all this started, was lead to believe there was no real issue, now I know better, seems to me there are not enough text to speech users of WB for tech support to devote resources.
If somehow this clears up in future releases before my subscription runs out then I will renew, otherwise, I'm out looking for something else.
I Contacted WR support,got the usual instructions to resolve any issue, uninstall and reinstall and then let them know how it went. I got no where, and informed them,  I am disabling your FILTERING, I assume I still have some protection???? This filtering is BS, what does this have to do with filtering??  it isn't filtering at all, look up the meaning filtering, means to filter out, this is IDENTIFYING possible threats, I would rather have WR filter them out and not show me at all than show me a pile of crapp. Call it what it really is, Webroot Identifying Extensions.
 WR is probably at that stage where they are big enough and disregard individual issues that effect the entire product.
After studying the Webroot Filter Extension a little under Google Chrome, it occurs to me that you are missing the biggest opportunity for how this tool could be used.   Currently this tool is used to flag search results.   But the much bigger opportunity would be that when you mouse over a link on a web page, that you prescan security information for that site and show that in a metadata window.   That way we would be warned of potential threats before we select the link.   You could prescan all links on the page and flag the user through a notification / blinking light on your extension gadget in the browser toolbar.
The two URLs you shared are useful but this simply ignores my original post.   I already understood you catch things in realtime.  I'm asking for an entirely different use of the same technology.   I want you to post metadata about a link in the browser BEFORE I EVER CLICK ON IT.   In addition, I want you to prescan all links on a page and then post a summary of the number of bad links in some notification area (probably the chrome extension gadget would flash and have a number in it representing the number of bad pages located).
I have a new computer using Windows 10. It is working perfectly except for facebook. Could the webroot extension be interfering?

Reply