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Webroot Filtering Extension


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When I opened up my Firefox web browser this morning I had a web page pop up asking me if I want to install Webroot Filtering Extension 1.0.0.8. What is the purpose of this filtering extension and why did it pop up asking me if I wanted to install it?
:S
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Best answer by RetiredTripleHelix 8 October 2013, 22:12

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Hello and Welcome to the Webroot Community!
 
This link works fine for me so can you let me if you can access this link to facebook here: https://www.facebook.com/
 
Thanks,
 
Daniel 😉
I have a new computer using Windows 10. It is working perfectly except for facebook. Could the webroot extension be interfering?
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You should start a new Idea and I will Kudo it! https://community.webroot.com/t5/Ideas-Exchange/idb-p/Ideas
 
Thanks,
 
TH ;)
The two URLs you shared are useful but this simply ignores my original post.   I already understood you catch things in realtime.  I'm asking for an entirely different use of the same technology.   I want you to post metadata about a link in the browser BEFORE I EVER CLICK ON IT.   In addition, I want you to prescan all links on a page and then post a summary of the number of bad links in some notification area (probably the chrome extension gadget would flash and have a number in it representing the number of bad pages located).
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@ wrote:
After studying the Webroot Filter Extension a little under Google Chrome, it occurs to me that you are missing the biggest opportunity for how this tool could be used.   Currently this tool is used to flag search results.   But the much bigger opportunity would be that when you mouse over a link on a web page, that you prescan security information for that site and show that in a metadata window.   That way we would be warned of potential threats before we select the link.   You could prescan all links on the page and flag the user through a notification / blinking light on your extension gadget in the browser toolbar.
Hello and Welcome to the Webroot Community!
 
Well it does much more than that if you happen to go to a bad Web Site it will be blocked: http://www.brightcloud.com/tools/change-request-url-reputation.php and the bigger picture: http://www.brightcloud.com/platform/webroot-intelligence-network.php
 
HTH,
 
TH
 
This is an older picture I had!

 

After studying the Webroot Filter Extension a little under Google Chrome, it occurs to me that you are missing the biggest opportunity for how this tool could be used.   Currently this tool is used to flag search results.   But the much bigger opportunity would be that when you mouse over a link on a web page, that you prescan security information for that site and show that in a metadata window.   That way we would be warned of potential threats before we select the link.   You could prescan all links on the page and flag the user through a notification / blinking light on your extension gadget in the browser toolbar.
I Contacted WR support,got the usual instructions to resolve any issue, uninstall and reinstall and then let them know how it went. I got no where, and informed them,  I am disabling your FILTERING, I assume I still have some protection???? This filtering is BS, what does this have to do with filtering??  it isn't filtering at all, look up the meaning filtering, means to filter out, this is IDENTIFYING possible threats, I would rather have WR filter them out and not show me at all than show me a pile of crapp. Call it what it really is, Webroot Identifying Extensions.
 WR is probably at that stage where they are big enough and disregard individual issues that effect the entire product.
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Next time IE ask you to disable any add-ons what you do it give's you a choice to pick the allotted time for the add-ons that slow down IE so instead of disabling the Web filtering extension set the setting above 2 seconds then it shouldn't show the disable the add-ons screen I had to do it on my 6 year old Laptop as I want to keep the Web Filter enabled.
 
Hope this helps,
 
Daniel 😉
something funny, disabled the webroot filtering and bang, text to speech has improved noticeably, no more prompts from I.E. to disable add-ins, if it is not WR than why?
entered a ticket when all this started, was lead to believe there was no real issue, now I know better, seems to me there are not enough text to speech users of WB for tech support to devote resources.
If somehow this clears up in future releases before my subscription runs out then I will renew, otherwise, I'm out looking for something else.
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Note the slowdown times that IE reports are about initial IE launch. They do not measure per-process slowdown (if any)
Userlevel 7
Hi c3sam
 
As I said before...I completely understand your frustration...but again, would urge you to submit that ticket and get Support on the case.   Worst case...they can do nothing fo r you and you need to find another solution...:(  Best case...they resolve the issue and you can continue to be a 'poster boy'...which is what we all want...:D
 
Submit that ticket...
 
Regards
 
 
Baldrick
I never got these I.E. prompts to disable add-ins until the WB filtering stuff. I really was a poster boy for WB, but since they have done the NEW AND IMPROVE, I am no longer a fan. I don't get it, now everything seems to be suspect with webroot?, my banking sites that have extreme sequrity, government, etc, etc, etc,.... somebody has released this stuff before it was tested!!!banking site as well as government, are I hav
Userlevel 7
@ wrote:
if you were using speech to text software as I am, you would notice a major slow down. I have had this PC for 5 years now, dual quad core 2.8 Pentium and have only experienced slow down since the WB filtering stuff. My speech software stops responding for 20 or more seconds and sometimes I think it has crashed. to me, this is not right, and I am not some unexperienced person, been a PC guy and programmer since 1989!!
You might want to submit that Trouble Ticket as suggested.  Maybe Support can find something that will help
if you were using speech to text software as I am, you would notice a major slow down. I have had this PC for 5 years now, dual quad core 2.8 Pentium and have only experienced slow down since the WB filtering stuff. My speech software stops responding for 20 or more seconds and sometimes I think it has crashed. to me, this is not right, and I am not some unexperienced person, been a PC guy and programmer since 1989!!
Userlevel 7
Hi c3sam
 
I know what you mean about "continuelly getting I.E. prompts to disable...add-ins because they are slower than the recommended default minimums..." but in my case it is for Mircosoft add-ons not WSA ones.  I would certainly take Daniel's advice and get in touch with Support about this it does not sound normal.
 
Regards
 
 
Baldrick
Userlevel 7
I am not noticing a huge slow down, but at least a small slow down is likely with any Web Filtering, URL checking software or extension.  If they slow down is not really the biggest problem, but the warnings are, the warning threshhold is easily adjusted.
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Have you continued with support and they can't find anyway to make it work for you?
 
Daniel
After some time dealing with the filtering extentions, I have decided to disable it.  the original issue was to much information for my speach software, but the real issue is The extreme overhead on internet explorer and if WebRoot doesn't address the issue, I am and others should look elsewhere.  I was very happpy with the small footprint of WR, but it is becoming a monster like Norton and all the old boys of the past!!!
I am continuelly getting I.E. prompts to disable WR add-ins because they are slower than the recommended default minimums and I am noticing a real slow down in browsing.
I am even getting continual warnings about even absolute secure web sites such as investing, banking, etc.....  what's up with all this????  they can't all be bad?????
 
Userlevel 7
@ I see you gave me a Kudo.. does that mean that you have things working now and re-installing Chrome fixed things?
Userlevel 7
Hello alyssa_6_11 and welcome to the Webroot Community!
 
I am also using Chrome on Windows 7.  During a recent re-install of WSA I had the same problem, and tried pretty much everything to fix it.  What ended up working was simple: Backup the Bookmarks, uninstall Chrome, reboot, re-install Chrome, reboot.  That fixed it for me and was quicker and easier than most of the other things I tried that failed.
 
 
I had the popup come up and had to "x" out it before the browser would let me do a search on the extension to check it's legitimacy, and now that I've read about it, I want to use it, but it's not listed in my extensions or popping up anymore. I am using Google Chrome on Windows 7. How would I go about activating this extension now?
Userlevel 7
c3sam - Would you mind Sending me a Private Message with the email address that you used to open the support ticket so that I can investigate further? 
 
JAW's should notify you and read the warning when hovering over a malicious site. Webroot will also protect you even if the link is clicked. However, In order for this to function properly, Web Filtering will need to be active.
 
I'll investigate this further as soon as I receive your email address.
 
Click here to send me a private message.
I have contacted the support team, they tell me it is something to do with those colors you sighted people see on google and bing, green, yellow and red, my speech software, JAW's, must get some alternative text related to those colors....
Webroot support suggested I just turn off the Filtering Extention since it isn't necessary.
I assume that means I am still protected.
Userlevel 7
Thank you so much for your feedback, c3sam.
 
We would love to resolve this conflict as soon as possible and the support system is the best place to do so. Please be sure to list the name of the speach-to-text software in your support ticket.
Userlevel 7
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Hello c3sam, and welcome to the Webroot Community. Sorry to hear that the new filtering extension is not playing nice with your software. Could you please contact Support who will work to achieve an agreeable solution, and further increase WSA's general compatibility SecureAnywhere Product Support | Webroot 
In the meantime it may be best to disable the extension, to best use your software. WSA will still be protecting you.
 
 
 

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