Best answer by BurnDaddyView original
Webroot filtering extensions not working in Firefox lately
For the past week or so, I've notice that webroot filtering extension has not been working. Often the icon is gray and there are no checkmarks by the search returns. It is grayed out even on this page while I am typingin this topic. If I click on the icon, it says that it requires that Webroot Secure Anywhere PC be installed and running. But it is installed and running. Everything is turned on and green. I have over 700 days left on my subscription. So is this an issue with the latest version of Firefox?
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Sorry to hear you're having issues. I do know that since Firefox updated to version 62 that the Password Manager has stopped working, but the Filtering Extension seems to still be working ok, for me.
So, I would try the toolbar fix available here.
If that doesn't work and you're still having issues then an uninstall/reinstall should do the trick;
Please follow the steps closely!
Finally, if you're still having issues then please submit a trouble ticket and support will look into this for you.
Hope this info helps,
Have a good day, 🙂
Note: I did see some green check marks on the submenu on the serach results, but not on the main results like I used to see.