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webroot filtering extention for firefox add-on disabled!

  • 25 October 2016
  • 1 reply
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Userlevel 4
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I logged in an launched firefox.  What do I see?  Firefox notifying me that webroot web filtering extention was disabled  because it t could not be verified.
 
 
?
 
Needless to say this is very disappointing for all our customers who are using this product. This is the most visible way in which Webroot is visible and brings value to customers.  While the extnetion is disabled this introduces an additional risk.
 
When is Webroot going to update their plug in?  Manual intervention on the part of the user is not an option with users who are not computer savvy, and users will see this as a Webroot issue regardless of the actual root cause.
 
Let me know when this will be fixed.
 
In the meantime I will see if there is a way to turn off signing.  This workaround is not an option for our customers.
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Best answer by Baldrick 25 October 2016, 21:31

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Userlevel 7
May I suggest that you Open a Support Ticket and direct your comments to the Support Team who are in the best position to respond and indeed take action re. your comments if they merit it.
 
I am personally not seeing this issue in terms of my Firefox installation:
 
?
 
Have your tried uninstalling Firefox and then reinstalling the latest version?
 
Regards, Baldrick
 

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