I installed firefox 40 .
also webroot web filter is active , but show it have some problem .
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I download & installed FF40.0.2 and webroot extention complete disable and have not any option for enable .
Do Now Webroot filtering extention is confirm ( approve ) with Firefox 40 ( 40.0.2 ) ?
Thank You .
Best Regards ,
There have been several reports of this over the last hour, and it appears that a clean re-install of Webroot will fix the issue.
Please follow the steps closely!
1. Downloaded the new installer
2. Shutdown WR protection
3. uninstalled using tune-up utilities (seems to had worked)
5. ran installer (did not ask for my keycode), did it's scan.
7. Firefox still not showing WR password manager.
What hav I done wrong?
Try using the normal uninstall in the Control Panel. Since you did not have to enter your key code, tune-up utilities did not remove everything. My guess is that if it failed to remove they key code, it also will not have removed the Password Manager and it's files either.
I am running Vista - how can I perform a clean uninstall?
Please refer to the directions in this KB Article. It has directions for multiple versions of windows, so make sure to use the one for Windows VIsta.
Let us know how it goes please!
"C:Program FilesWebrootWRSA.exe" –uninstall
should be run from a command prompt with elevated right, i.e., as an administrator.
If running pre-Windows 10 then just type cmd into the Start Menu search field and then right click on the search result to display a contect menu. From that select 'Run as administrator' and then enter the commandline in the command prompt that will have opened.
If running in Windows 10 right click on the Start Menu icon, and from the context menu displayed select 'Command Prompt (Admin)' and then enter the commandline in the command prompt that will have opened.
Hope that helps?
Might be worth a try as well
I know Webroot tried the toolbarfix.exe already, but maybe the manual removal of the add on would help.
?, thank you for the input above... and please do add any more you have. TEAMWORK 🙂
"C:Program FilesWRAfoldernameWRAexename.exe" -uninstall
Users should be aware that when you performed the initial install, that WRA gives you an option to have WRA's files given a unique name for security purposes, so if they can't find the folder in Program Files, look deeper - TaskManager can help.
BTW, the toolbar fix did not work for me using the remove in FireFox, closing then running toolbarfix.exe.
Thank you for the info and the patience! I hope everything is back running now!
Firefox still not showing Password Manager - afraid I'm back where I started.
Hate to even try Chrome or IE - you think Webroot and Firefox are working on this?
I do not blame you a bit for not wanting to try IE LOL. Password Manager is working for it and Chrome, but I refuse to use IE at all these days.
The Password Manager is still fully functional and working without issue in IE and Chrome. You migth consider using one of those temporarily until the problem has been fixed?
As you will be aware from the information provided in this thread (and others) Webroot Support are aware of the is and working no doubt to wards a solution, but they are hampered by the fact that the issue is not one of Webroot's making but rather of Mozilla's and therefore there will be limited options.
Most of us are int he same boat as you and we just have to have patience whislt the solution is found. If anyone needs railing against it is Mozilla for unilaterlaly taking the action that they have.