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Webroot is showing it is infected? Now what?

  • 14 May 2020
  • 1 reply
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We received a popup warning from our Webroot that it is infected. How is this possible? We’ve run deep scans, Windows Defender, and downloaded and run the Microsoft Malicious Software Removal Tool. Even though Webroot eventually showed 2 threats removed, the warning shows up again. Now what?


1 reply

Userlevel 7

Hello @kihuhn 

 

Check the Threat log to see what was removed: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingThreatLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____2

 

Also to reset the scan and infections removed just reset it here and you will not see them anymore: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/ViewingProtectionStatistics.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____3

 

 

Thanks,

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