Been using Windows 8 for about 3 weeks now. Never had a problem logging in with my live (google) account. So yesterday I install WISC. I posted another issue earlier about options missing from the WISC firewall and later got a great explantion that the Windows firewall does just fine so therefore there are no options in WISC in Win 8 save for On or Off. Then why have it at all??? But that's another subject. Before I learned of this relevation, I rebooted my PC thinking the firewall options in WISC would maybe show up. I'll never know because now I CAN'T LOG IN TO MY COMPUTER!. Same pw as I've been using for 3 weeks yet now all of a sudden I get the "wrong password" message. Yet I can still log in w/that pw everywhere else. Even still, I reset my pw via MS live but I still can't log in to my computer. I did some Google searching and came across two posts: ________________________________ "Samsung NP300E5C-A07US Intel Core i3-2370 Intel HD Graphics 3000 Runs native on Windows 8 Genuine Windows 8 Webroot SecurityAnywhere: ISS 2013I have the same problem with the above pc. Here is the ph. to microsft software 1-800-936-5700." __________________________________________ ____________________________________ "interesting.... I'm (or was) running Webroot security too. It was working fine yesterday untill I rebooted. Came across a number of internet posts talking about issues with passwords longer then 16 chars but like I said it was working fine yesterday, and my password isn't 16 chars long." ________________________________________________ 2 other people with this issue that I know of. This is bad. Really bad. After talking with MS, I now have to literally completely reinstall Windows 8 and may lose everything. I"m going back to Kaspersky as fast as I can. Their Russian suppot is awful but they never locked me out of my own computer, including Windows 8. I LOVE Webroot support but this lockout is just absolutely unnaceptable. If anyone has another explanation, I'm all ears. Thanks.

If anyone sees this happen again and is willing to wait on a proper investigation prior to doing a system restore, we would very much like to take a look. So far, I've seen this issue reported five times (three times here, once on another forum, and once in the support system), but since it's easy to rectify the situation by doing a system restore (which is what everyone's chosen to do thus far), we haven't had good data to look at after the fact to conduct a proper investigation to see if Webroot is, in fact, the cause. A proper investigation would take longer than a system restore, but we'd like to be able to go that route at least once to see if we find something to indicate Webroot was the cause. As that would most likely require a remote session, if anyone is generous enough to give us some additional time to investigate, please open a support ticket, and we'll be happy to take a much closer look.

Solved

WebRoot locks people out of Windows 8. READ!

11 years ago
1 December 2012
27 replies
150 views

T

tevamarc
Fresh Face
2 replies

Been using Windows 8 for about 3 weeks now. Never had a problem logging in with my live (google) account. So yesterday I install WISC. I posted another issue earlier about options missing from the WISC firewall and later got a great explantion that the Windows firewall does just fine so therefore there are no options in WISC in Win 8 save for On or Off. Then why have it at all??? But that's another subject.

Before I learned of this relevation, I rebooted my PC thinking the firewall options in WISC would maybe show up. I'll never know because now I CAN'T LOG IN TO MY COMPUTER!. Same pw as I've been using for 3 weeks yet now all of a sudden I get the "wrong password" message. Yet I can still log in w/that pw everywhere else. Even still, I reset my pw via MS live but I still can't log in to my computer.

I did some Google searching and came across two posts:

________________________________

"Samsung NP300E5C-A07US
Intel Core i3-2370
Intel HD Graphics 3000
Runs native on Windows 8
Genuine Windows 8
Webroot SecurityAnywhere: ISS 2013

I have the same problem with the above pc. Here is the ph. to microsft software
1-800-936-5700."
__________________________________________

____________________________________
"interesting.... I'm (or was) running Webroot security too. It was working fine yesterday untill I rebooted. Came across a number of internet posts talking about issues with passwords longer then 16 chars but like I said it was working fine yesterday, and my password isn't 16 chars long."
________________________________________________
2 other people with this issue that I know of. This is bad. Really bad. After talking with MS, I now have to literally completely reinstall Windows 8 and may lose everything. I"m going back to Kaspersky as fast as I can. Their Russian suppot is awful but they never locked me out of my own computer, including Windows 8. I LOVE Webroot support but this lockout is just absolutely unnaceptable. If anyone has another explanation, I'm all ears. Thanks.

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Best answer by JimM 5 December 2012, 01:02

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Userlevel 7

JimM
Retired Webrooter
1581 replies
11 years ago
14 December 2012

Good morning, and good news!

Late last night, a build was released that contains a fix for the Windows 8 login problem. The link in my post from above now contains new information regarding this fix. Here is the link again for your convenience.

In short, if you have a local login, you can update WSA to resolve the problem. If not, a system restore or refresh will still be a necessary step to obtain the installer, which, once it's run, will prohibit the issue from occurring again.

Identifying details about the cause of this issue was a group effort, and we extend our thanks to Microsoft and GeekSquad support teams for helping to expedite a fix. 😃

P

Hello.

It appears the problem has been solved. Now I can login into the Admin account and install applications that require elevation.

Thanks to Microsoft and Webroot for fixing the issue. And Webroot, please be more careful next time ;)

Kind Regards.

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