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Webroot login taskbar crashes IE9

  • 18 August 2012
  • 2 replies
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When I try to login, usually get "Internet Explorer has stopped working..."  Help fixing that?
Problem signature:
  Problem Event Name: APPCRASH
  Application Name: iexplore.exe
  Application Version: 9.0.8112.16448
  Application Timestamp: 4fecf1b7
  Fault Module Name: LPBar.dll
  Fault Module Version: 1.90.0.0
  Fault Module Timestamp: 4fa9253e
  Exception Code: c0000005
  Exception Offset: 002477b7
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
 
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
 
C:Windowssystem32en-USerofflps.txt
 
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Best answer by MikeR 19 August 2012, 19:58

Hey DK,
 
I would like you to try reseting Internet Explorer and installing a Webroot Toolbar Fix.
 
1.  Download and save the installer to your desktop using this link: http://download.webroot.com/toolbarfix.exe
2.  Double click the toolbarfix.exe file to launch the installer
3.  Follow the prompts until the window displays “Process reports success.  Please restart your browser if it is open. Done!”
4.  Press the Finish button.
 
Please restart your browser to see the toolbar.  It will be a small grey W until you log in which will then turn green. Please let me know if this resolved the issue for you. :D
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Userlevel 7
Hey DK,
 
I would like you to try reseting Internet Explorer and installing a Webroot Toolbar Fix.
 
1.  Download and save the installer to your desktop using this link: http://download.webroot.com/toolbarfix.exe
2.  Double click the toolbarfix.exe file to launch the installer
3.  Follow the prompts until the window displays “Process reports success.  Please restart your browser if it is open. Done!”
4.  Press the Finish button.
 
Please restart your browser to see the toolbar.  It will be a small grey W until you log in which will then turn green. Please let me know if this resolved the issue for you. 😃
Hi Mike,
I did both those procedures.  That might have helped a little.  I still find that if I put my password into Webroot and then hit <return> it almost always crashes IE.  If instead of <return> I use my mouse to click the Sign In button (less convenient when typing) it works about 90% of the time, but that is usually followed by non-fatal Error 10.

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