Webroot Password manager no longer works anywhere!

This is a know issue, which unfortunately has been ongoing for a while. As far as I am aware Webroot are looking to having this issue resolved by mid-February at the latest.

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That is the best I can offer now...so I am afraid that patience is what is now required from us...and trust in the Webroot Development Team.

And why, pray, tell should we remain patient now? This has not only been going on for months, but it has deteriorated to the point where the password manager no longer works at all, anywhere, period. As far as I can tell, I am dealing with a company that has lost interest in supporting its product, and I'm not the least bit happy about that. I cannot reasonably expect that anyone should be. Some of the sites I visit may well be inaccessible to me now, depending on whether I have backed my passwords up to my spreadsheet.
Can I say here, that this state of affairs is simply unacceptable? This is a product we have all paid for, and a part of it, advertised as a feature that justifies the price increase from lower-tier versions, does not work. It has not worked properly for months, and now it does not work at all. What we get from Webroot are (so far) empty promises for a fix at a time TBA. I cannot think of any company that acts this way with any expectation of remaining in business.
Your last two sentences are spot on. Furthermore, there have been ZERO messages from anyone with authority to update the progress on this horrible failure to the customer. Perhaps someone should start to spread this around with Twitter using hashtags and make a blog post that will come up in search results when someone looks up the problem. From the standpoint of the end user/customer.

Okay... so I get you're angry (three posts in a row) and that you "paid for" all the features but are not "receiving" all of them. I get that. And how has your anger worked out for you? Do you currently have a functioning pwm? For months now you've gone without a pwm and have brought this to WR's attentions countless times and here we are today: still nothing. This is why I said: Just download LP and use it UNTIL WR's works again. Seems simple enough to me.
Sorry but you are dead wrong and I happen to agree with @jbcasler so you need to read more: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/firefox-password-manager-toolbar-no-longer-works-314740

This is a know issue, which unfortunately has been ongoing for a while. As far as I am aware Webroot are looking to having this issue resolved by mid-February at the latest.

...
That is the best I can offer now...so I am afraid that patience is what is now required from us...and trust in the Webroot Development Team.


And why, pray, tell should we remain patient now? This has not only been going on for months, but it has deteriorated to the point where the password manager no longer works at all, anywhere, period. As far as I can tell, I am dealing with a company that has lost interest in supporting its product, and I'm not the least bit happy about that. I cannot reasonably expect that anyone should be. Some of the sites I visit may well be inaccessible to me now, depending on whether I have backed my passwords up to my spreadsheet.
Can I say here, that this state of affairs is simply unacceptable? This is a product we have all paid for, and a part of it, advertised as a feature that justifies the price increase from lower-tier versions, does not work. It has not worked properly for months, and now it does not work at all. What we get from Webroot are (so far) empty promises for a fix at a time TBA. I cannot think of any company that acts this way with any expectation of remaining in business.

I still don't understand why you (and others) won't just use LastPass. It works... period. What more could you ask for? Plus the pw manager from Webroot was based upon it so why not just go to the source? Try it out for free. Maybe the free version is all you need. My wife and I used it for several years before buying the premium in order to have it on our smart phones as well. AND... keep using WRS for malware protection. Just my two cents.

Oh, and as of today, February 4, 2019, it still doesn't work. Not at all.
And we still don't even have so much as an estimate of when it might.

You want to keep doing business with a company that treats customers like this?
I don't.

Okay... so I get you're angry (three posts in a row) and that you "paid for" all the features but are not "receiving" all of them. I get that. And how has your anger worked out for you? Do you currently have a functioning pwm? For months now you've gone without a pwm and have brought this to WR's attentions countless times and here we are today: still nothing. This is why I said: Just download LP and use it UNTIL WR's works again. Seems simple enough to me.

Here's how it's worked out for me:

I've done enough research to know what my next purchase will be when I get my next anti-malware suite. I certainly will not give my business to a company who have shown themselves to be unresponsive to reports of a non-functioning part of their product.
Really, what would you do? Keep giving your money to them? You go right ahead and do that, if that's how you choose to toss your money away, but I choose to spend more wisely. For me, money is the result of labor for someone else's benefit. That money, I choose to use for MY benefit, and my benefit does not include giving that money to companies who so openly turn their backs on their customers.

My early introduction to your fine community was through voicing a small (relatively) problem I had with Password Manager. That was that any change I made to an existing site resulted in a new group being formed with the changed site in it. Other than that, PM worked fine for me. Now I find that I am one of many with the "Ajax" problem and unable to access PM at all. In a situation like this, it would seem natural that Webroot or this Community offer a blanket statement to its customers that a problem exists in this area and what its target resolution date is. That would save each of us the time and effort of gathering facts and submitting a "Ticket". Respectively, Syclops

And, since all that stuff above was written, it worked. For just about exactly one week. It's down again, as of a few minutes ago (Feb 1, 9:30 PM EST). Worked earlier today, now it doesn't. same as last week. Won't login at all.
Not one word from anyone at Webroot concerning this issue.
Evidence says:
They don't care.

SO, now I can log in via the PWM toolbar, but no sites are displayed. Still counts as broken.

I am having the same problem. I have been having to open the console and look up my passwords, but now that is not working!

Spoke too soon...of course it didn't stay working

I daresay I will not be renewing my subscription when the time comes to reup. 😞
Not sure why I even bother to say anything.