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Webroot Popup Message

  • 10 May 2022
  • 7 replies
  • 222 views
V
Rank
Userlevel 4
Badge +17

Hello Everyone.

I am getting this new Pop Up message o my computer. Would you please let me know what i need to do, also, how can i disable it.

Thanks.

Also, How is Baldrick doing.

 

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Best answer by TripleHelix 10 May 2022, 22:29

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7 replies

P

I’ve seen other posts that want to get rid of the ads as well but haven’t seen an answer yet!!

TripleHelix
Rank
Userlevel 7
Badge +63

I’ve seen other posts that want to get rid of the ads as well but haven’t seen an answer yet!!

It’s been turned off: https://community.webroot.com/ideas/stop-spamming-your-customers-with-popup-messages-because-you-need-more-money-351270#postid=613

Daniel - Windows 10 Pro x64 for Workstations 21H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"
MajorHavoc
Rank
Userlevel 7
Badge +22

The only answer I have seen is to wait a few days and it will go away. The claim from support is that it is time based. 

Actually Webroot should have put out a quick fix for this immediately as the fix is rather easy! Paid license, no pop-up. DUH!

- Owen Rubin, SW Engineering Manager. This is my story and I'm sticking to it!
M

Still getting the popup on my computer every time I try to interact with the Webroot app. Have logged a support ticket. Hope it will be fixed soon.

TylerM
Rank
Userlevel 7
Badge +19

Hey everyone,

 

I agree this was more on the side of annoying even for me and as such you are not the first complaint we’ve had about this in-product messaging - there are multiple threads

 

We have since turned off this messaging and it should no longer after after you reboot your computer. If you still see this message after the reboot please contact our support so they can keep you up to date with the resolution

 

Webroot Support:

Submit a ticket

 

J
Rank
Userlevel 1
Badge +5

I would like to request support on this issue because I’m still getting the annoying popup every morning, demanding I sign in to Carbonite and then not letting me. I tried to submit a ticket but ran into a similar problem with sign-in: it won’t accept my credentials (I seem to have 3 sets of credentials that might be relevant, one for the “community”, one for the console, and one for Carbonite) nor will it send me any sort of password reset e-mail though it says it has. This has so far used up about 45 minutes of my time!

ProTruckDriver
Rank
Userlevel 7

Hello @jmrathbun Sorry you’re getting those annoying popups. If you have already rebooted your computer and are still getting popups and can’t get a Support Ticket going, I would suggest giving Support a call to solve both problems.

Call 1-866-612-4227

HTH,

Dave

Late 2015 ~ 5K ~ 27 inch iMac ~ macOS Catalina 10.15.7 ~ Clone & Backup with: SuperDuper - Time Machine & iCloud.

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