I have installed Webroot SecureAnywhere complete and i have firefox 23.0.1 installed i click on the webroot on the firefox bar that ask for my mail and pass when i type my mail and pass webroot says Unknown email address shows in red color but when i log my email in my webroot account login and in chrome toolbar it works but it dont work in the toolbar of firefox can any one tell me how to fix it please thanks.
- I already changed my password and still did not work.
- I already cleard the history, cookies etc in firefox and still did not work.
- I already used toolbarfix for webroot still did not work.
Any other solutions?
Best answer by shorTcircuiTView original
You said you changed the password, so I assume you have your Account Console set up. Go ahead and log into it.
Once logged in, click your email address at the upper right corner, and choose Manage Users from the drop down.
On the Users screen, check permissions. Make sure the email address you are wanting to use has all permissions set to Access or above. If any are not set that way, click the little icon at the far right of that account line to edit.
In the User Edit screen, check to make sure that the key code listed is the current and active key code for your WSA-C software on your computer. Then click the Permissions tab to change the permissions.
Save everything. You may need to wait up to 20 minutes for everything to update, and then try again.
I hope this helps, but make sure you let us know if it doesn't so we can try other possibilities!
Yes, it is already set as admin and the key code is the same but still I can't access the toolbar in firefox. I don't know why but when I use chrome I can log in but when it comes to firefox it says the email address is unknown.
Please see attached screenshot
Sometimes after a reinstall you need to re-enable it
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