Webroot turned off , showing message numerous times on slide in notification action center
this problem has been going on for about a week, I think since Microsoft last Windows 10 update on 3/1, security center shows Webroot on and OK, but numerous times during the day on the desktop the slide in notification for action center shows webroot and windows defender turned off click to check security center , I have tried removing webroot completly and reinstalled webroot, tried changing security center in services to auto restarted didn't work, then back to delay start didn't work messages still keep coming , not sure what else to try, it seems numerous windows 10 webroot users are having this problem,and I already put in four message for tech support but no answers yet, any thoughts on this different from what I have tried will help , thanks.
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OK , good night all, get back to everyone tomorrow 3/10 with updates if there is any progress with problem, Scott.
good morning, Daniel and Sherry, well it didn't work pop up messages are back, to recap with webroot removed and windows defender running no pop up messages ,but then turn off windows defender and reinstall webroot then messages come back that say windows defender and webroot are both turned off, next thing I was going to try is remove webroot then let windows defender start up again, then shut down windows defender then install a different program like Avast or Eset to see how windows 10 reacts to these programs, thoughts ? thanks Scott, I will be in and out today so I will check for messages through out the day, both of you have a good day, Scott.
Hi Sherry, here is the what I did today, I installed Sophos home antivirus and turned off windows defender and no pop up messages for two hours, so now I removed Sophos and Windows defender is on again, I will wait till I hear from you or Daniel before I put Webroot back so that if there is anything different you want me to try, let me know thanks, Scott.
my UAC was set to third setting don't dim desktop but I just checked it and it was all the way up to always notify , I did not change this ? thoughts Scott.
Userlevel 7
Hi Scott
I have two upgraded devices; one from Windows 7 (a Desktop system) & the other from WIndows 8.1 (a tablet device). The former is Ethernet connected to my router the latter uses WiFi...none are exhibiting the issue. :$
There seems to be no rhyme nor reason as to what device it strikes...there obviously must be something but nothing that is apparent to us at present. :(
Regards, Baldrick
I have two upgraded devices; one from Windows 7 (a Desktop system) & the other from WIndows 8.1 (a tablet device). The former is Ethernet connected to my router the latter uses WiFi...none are exhibiting the issue. :$
There seems to be no rhyme nor reason as to what device it strikes...there obviously must be something but nothing that is apparent to us at present. :(
Regards, Baldrick
Userlevel 7
+62
Scott...I wouldn't think that would matter with whether you had an upgrade or clean install
Userlevel 7
+56
? Scott can you please Submit a Support Ticket to Webroot so they can get this documented? Before you do that can you please have WSA installed and running and do a few scans and reboot then run this Log Gathering Tool and put the same email address in that you will contact support with and in the ticket tell them you have uploaded WSAlogs as well as the link to this thread!
WSALogs Download Link:
http://download.webroot.com/wsalogs.exe
Thanks,
Daniel 😉
WSALogs Download Link:
http://download.webroot.com/wsalogs.exe
Thanks,
Daniel 😉
OK Daniel I did that all already ran logs and sent them to support and they said they had no way of fixing this problem yet, do you want me to do it again ? thanks Scott.
Removed picture as it had your email address in it and for security reasons!
Removed picture as it had your email address in it and for security reasons!
Userlevel 7
+56
If you did already then I guess no need! :( Can you remove the picture or edit out your email address please! Maybe we can get some info on this from one of Webroot's finest! ? ? ? ? ? ? ?
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Userlevel 7
+56
That's from the Webroot Web URL Filter Extension that should be installed in IE, Chrome and Firefox but I wouldn't worry about that as i see it once in awhile.@ wrote:
Daniel , new issue popped up in event viewer ? thoughts thanks Scott.
03/11 11:50:11:040 2036 Info: WSA-Version: 9.0.8.73
03/11 11:50:11:040 2036 Info: SkyServer-WRSA: snu.webrootcloudav.com
03/11 11:50:11:040 2036 Verbose: AgentSettings: 000001f7->000001f7 'Enable Web Shield' 'Activate browser extensions' 'Block malicous websites' 'Enable realtime anti-phishing' 'Show safety ratings...' 'Enable WebFiltering driver'
03/11 11:50:11:040 2036 Info: Starting Url processing (1.2.0.35)
03/11 11:50:11:040 2036 Info: SkyServer: snu.webrootcloudav.com
03/11 11:50:11:087 2536 Warning: Failed to start driver (1753) StartService failed for Driver 'wrUrlFlt'! (1753)
03/11 11:50:11:087 2500 Verbose: Connectivity: IPv4 disconnected
03/11 11:50:15:360 2108 Verbose: Connectivity: IPv4 connected
03/11 11:58:35:514 2508 Verbose: Socket Open Handle=00000E00
03/11 11:58:35:514 2512 Info: OPERATION_GETCONFIG Handle=00000E00
03/11 11:58:35:514 2512 Verbose: BrowserFlags: 0008
03/11 11:58:35:514 2512 Info: Browser: Firefox
03/11 11:58:36:417 2512 Info: UrlCat Ticks=813 [{"URL":","BCRI":96,"ALCAT":1,"RTAP":0,"BLK":0,"REF":1}]]http://www.wilderssecurity.com/","CAT.CONF":["2.93"],"BCRI":96,"ALCAT":1,"RTAP":0,"BLK":0,"REF":1}]
03/11 11:58:37:272 2508 Verbose: Socket Open Handle=00000EEC
03/11 11:58:37:904 2512 Info: OPERATION_GETCONFIG Handle=00000E00
03/11 11:58:37:904 2512 Info: Browser: Firefox
03/11 11:58:37:920 2512 Info: UrlCat Ticks=0 [{"URL":","BCRI":96,"ALCAT":1,"RTAP":0,"CACHED":1,"BLK":0,"REF":1}]]http://www.wilderssecurity.com/","CAT.CONF":["2.93"],"BCRI":96,"ALCAT":1,"RTAP":0,"CACHED":1,"BLK":0,"REF":1}]
03/11 11:58:37:989 2512 Info: OPERATION_PHRESHFISH Handle=00000E00 RESET=1 Pages=1
Daniel
good night all, maybe maybe find out something tomorrow, thanks for all the help, Scott.
Userlevel 7
+62
Thanks Daniel for the added information! 😉@ wrote:
Again not all of us are having this issue and it's because of some Cumulative Updates for Windows 10 Version 1511 and changes in the system API's. Sorry I can't say more but Webroot is working on it! https://en.wikipedia.org/wiki/Application_programming_interface
Daniel ;)
Userlevel 7
+56
Any new ones just point them to what I said above!
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Userlevel 7
+36
Unfortunately the Webroot uninstaller does not completely remove ALL Webroot Registry entries. I have uninstalled the program several times in the last few weeks and there are two or three entries that constantly remain in the registry. I have previously reported this to Support. While it is not unusual for some entries to remain when a program has been uninstalled, many antivirus programs DO provide a total uninstall application.
Being leaders in the field I would expect that our uninstaller should uninstall the program completely! Some of these leftover registry entries may be affecting the uninstall/reinstall process.
We cannot expect a Novice to be tinkering with the Registry.
Yesterday @ 1030h I decided to uninstall using Revo uninstaller pro in the ADVANCED mode, which removed all traces of Webroot from the Registry, and 15 to 20 entries from %appdata% Microsoft Edge. Restarted after uninstalling, Re-installed Webroot and let it complete the initial scan and restarted again.
Am once again monitoring for the security notice!
Being leaders in the field I would expect that our uninstaller should uninstall the program completely! Some of these leftover registry entries may be affecting the uninstall/reinstall process.
We cannot expect a Novice to be tinkering with the Registry.
Yesterday @ 1030h I decided to uninstall using Revo uninstaller pro in the ADVANCED mode, which removed all traces of Webroot from the Registry, and 15 to 20 entries from %appdata% Microsoft Edge. Restarted after uninstalling, Re-installed Webroot and let it complete the initial scan and restarted again.
Am once again monitoring for the security notice!
Userlevel 7
Hi Lyle
Whilst what you say is true the remining entries should not in general cause any issues. This has been noted in previous discussions and personally I have never noticed that there has been an issue following an uninstall. Having said that using Revo is a useful move if one just wants to make sure...but really it should not cause any issues.
Regards Baldrick
Whilst what you say is true the remining entries should not in general cause any issues. This has been noted in previous discussions and personally I have never noticed that there has been an issue following an uninstall. Having said that using Revo is a useful move if one just wants to make sure...but really it should not cause any issues.
Regards Baldrick
Userlevel 7
+56
Hi Scott,
Well the next release is what it means as Webroot is always updating the Client see here for the last few updates: http://www.webroot.com/us/en/support/support-consumer-release-notes and I would assume us Beta testers will get it before it is released. I see you haven't gone into the Beta Group as ? has givin you access and a BETA keycode. If you want to chat send me a IM: https://community.webroot.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/758
Thanks,
Daniel 😉
Well the next release is what it means as Webroot is always updating the Client see here for the last few updates: http://www.webroot.com/us/en/support/support-consumer-release-notes and I would assume us Beta testers will get it before it is released. I see you haven't gone into the Beta Group as ? has givin you access and a BETA keycode. If you want to chat send me a IM: https://community.webroot.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/758
Thanks,
Daniel 😉
Userlevel 7
Hi JohnWR
Welcome to the Community Forums.
As far as we know WSA's operation is not affected and it is mainly an issue with communication with the Security Centre but if you have any cocnerns you can Open a Support Ticket to put the question directly to the Support Team who will be pleased to advise accordingly.
In addition you can also check via the Task Manager (right click on the Desktop task bar and select 'Task Manager', making sure that in the bottom left hand corner it says 'Fewer details') to see if yo are seeing these two WSA-related entries under the Processes tab:
If they are there and running then my considered view would be that WSA is active and protecting you...but as I said...if in doubt, contact the Support Team.
Regards, Baldrick
Welcome to the Community Forums.
As far as we know WSA's operation is not affected and it is mainly an issue with communication with the Security Centre but if you have any cocnerns you can Open a Support Ticket to put the question directly to the Support Team who will be pleased to advise accordingly.
In addition you can also check via the Task Manager (right click on the Desktop task bar and select 'Task Manager', making sure that in the bottom left hand corner it says 'Fewer details') to see if yo are seeing these two WSA-related entries under the Processes tab:
If they are there and running then my considered view would be that WSA is active and protecting you...but as I said...if in doubt, contact the Support Team.
Regards, Baldrick
Userlevel 7
No worries John, gald to be able to help. Hopefully it is just a matter of time for the Webroot Support Team to sort this out, which apparentlyis of Microsoft's doing due to some changes they made duringt he last main update of Windows.
Regards, Baldrick
Regards, Baldrick
Userlevel 7
But, popcorn, what is making it difficult for the Support Team as that no all of are suffering from this unfortunate issue...if we all where then a fix would be easier to come by but when only some users have the issue then it takes more time to resolve given that one does not want to provide a fix for the affected that resolve it for them only to cause a further issues for others who do not have the original issue.
Not easy whichever way one looks at things. :(
Regards, Baldrick
Not easy whichever way one looks at things. :(
Regards, Baldrick
Userlevel 7
Hi kliebor
Completely agree..and also makes the determination of the issue and then the fix so much harder to undertake as one has to be careful that the fix does not break anything re. those not experiencing the current issue.
Thanks for your offer of information...I am sure that the Support Team will appreciate any additional input that may help. If you do have something to submit then please get it to the Support Team directly by Opening a Support Ticket to pass on the details.
And keep watching in the Community for news of a permanent fix.
Regards, Baldrick
Completely agree..and also makes the determination of the issue and then the fix so much harder to undertake as one has to be careful that the fix does not break anything re. those not experiencing the current issue.
Thanks for your offer of information...I am sure that the Support Team will appreciate any additional input that may help. If you do have something to submit then please get it to the Support Team directly by Opening a Support Ticket to pass on the details.
And keep watching in the Community for news of a permanent fix.
Regards, Baldrick
Userlevel 4
😉 This is the third day I haven't got notification that Webroot turned off was there a fix for this? I did do somethig different it may or may not did any impact on the notifications here it goes. When I boot up my pc I got Failure to connect to windows services. I found the solution to this problem on the internet. Go to Start type command prompt then Right click - click on run as a administrator - type netsh winsock reset Restart computer. And since I did this I had no more notification saying Webroot turned off. Maby that was my problem worth a try. Cheers!
Userlevel 4
:DThankts for the reply. I hope it is a final solution for me. I was thinking it is windows 10 that is turning Webroot off, maby in my case.
Userlevel 4
Sorry, please what is WSA?
Userlevel 4
Thanks no need to apologize I am just learning. I also think in my case it might be my computer acting up.
Userlevel 4
:@opps! Sorry I just got the Notification Webroot turn off. As alsways it turns back on . So I still have the problem.
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