Webroot turned off , showing message numerous times on slide in notification action center
this problem has been going on for about a week, I think since Microsoft last Windows 10 update on 3/1, security center shows Webroot on and OK, but numerous times during the day on the desktop the slide in notification for action center shows webroot and windows defender turned off click to check security center , I have tried removing webroot completly and reinstalled webroot, tried changing security center in services to auto restarted didn't work, then back to delay start didn't work messages still keep coming , not sure what else to try, it seems numerous windows 10 webroot users are having this problem,and I already put in four message for tech support but no answers yet, any thoughts on this different from what I have tried will help , thanks.
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Userlevel 7
No worries John, gald to be able to help. Hopefully it is just a matter of time for the Webroot Support Team to sort this out, which apparentlyis of Microsoft's doing due to some changes they made duringt he last main update of Windows.
Regards, Baldrick
Regards, Baldrick
Userlevel 1
Thank you. I opened the Task Manager and both WSA-related entries are active and there under the Processes tab.
Userlevel 7
Hi JohnWR
Welcome to the Community Forums.
As far as we know WSA's operation is not affected and it is mainly an issue with communication with the Security Centre but if you have any cocnerns you can Open a Support Ticket to put the question directly to the Support Team who will be pleased to advise accordingly.
In addition you can also check via the Task Manager (right click on the Desktop task bar and select 'Task Manager', making sure that in the bottom left hand corner it says 'Fewer details') to see if yo are seeing these two WSA-related entries under the Processes tab:
If they are there and running then my considered view would be that WSA is active and protecting you...but as I said...if in doubt, contact the Support Team.
Regards, Baldrick
Welcome to the Community Forums.
As far as we know WSA's operation is not affected and it is mainly an issue with communication with the Security Centre but if you have any cocnerns you can Open a Support Ticket to put the question directly to the Support Team who will be pleased to advise accordingly.
In addition you can also check via the Task Manager (right click on the Desktop task bar and select 'Task Manager', making sure that in the bottom left hand corner it says 'Fewer details') to see if yo are seeing these two WSA-related entries under the Processes tab:
If they are there and running then my considered view would be that WSA is active and protecting you...but as I said...if in doubt, contact the Support Team.
Regards, Baldrick
Userlevel 1
I read your earlier post and realize that Webroot is working on the problem. In my case the message appears in the Windows System log for EVERY boot, not just randomly. That is why I am asking if WR is protecting url's or not?
if you look earlier in this same post I asked the same thing and was told that this happens randomly and not to worry about it, good luck Scott, and Windows had a update today wondering if the slide in message problem will change ???????????????
Userlevel 1
I am also getting this error in the Windows system log (Win 10 64bit WR version 9.0.8.72) after every reboot.
The wrUrlFlt service failed to start due to the following error:
There are no more endpoints available from the endpoint mapper.
Until the problem is fixed by Webroot, am I protected? IS URL filtering working or not?
The wrUrlFlt service failed to start due to the following error:
There are no more endpoints available from the endpoint mapper.
Until the problem is fixed by Webroot, am I protected? IS URL filtering working or not?
Userlevel 7
+56
Hi Scott,
Well the next release is what it means as Webroot is always updating the Client see here for the last few updates: http://www.webroot.com/us/en/support/support-consumer-release-notes and I would assume us Beta testers will get it before it is released. I see you haven't gone into the Beta Group as ? has givin you access and a BETA keycode. If you want to chat send me a IM: https://community.webroot.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/758
Thanks,
Daniel 😉
Well the next release is what it means as Webroot is always updating the Client see here for the last few updates: http://www.webroot.com/us/en/support/support-consumer-release-notes and I would assume us Beta testers will get it before it is released. I see you haven't gone into the Beta Group as ? has givin you access and a BETA keycode. If you want to chat send me a IM: https://community.webroot.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/758
Thanks,
Daniel 😉
I talked to Webroot support yesterday they called me , we had a long talk about this issue and as before they are well aware of the problem and hope to have a fix for next release , but what does that mean next release and when ? all the things I have tried didn't work and I was told not to bother trying anthing else until there is a fix, good luck all, Scott.
Userlevel 7
Hi Lyle
Whilst what you say is true the remining entries should not in general cause any issues. This has been noted in previous discussions and personally I have never noticed that there has been an issue following an uninstall. Having said that using Revo is a useful move if one just wants to make sure...but really it should not cause any issues.
Regards Baldrick
Whilst what you say is true the remining entries should not in general cause any issues. This has been noted in previous discussions and personally I have never noticed that there has been an issue following an uninstall. Having said that using Revo is a useful move if one just wants to make sure...but really it should not cause any issues.
Regards Baldrick
Userlevel 7
+36
Unfortunately the Webroot uninstaller does not completely remove ALL Webroot Registry entries. I have uninstalled the program several times in the last few weeks and there are two or three entries that constantly remain in the registry. I have previously reported this to Support. While it is not unusual for some entries to remain when a program has been uninstalled, many antivirus programs DO provide a total uninstall application.
Being leaders in the field I would expect that our uninstaller should uninstall the program completely! Some of these leftover registry entries may be affecting the uninstall/reinstall process.
We cannot expect a Novice to be tinkering with the Registry.
Yesterday @ 1030h I decided to uninstall using Revo uninstaller pro in the ADVANCED mode, which removed all traces of Webroot from the Registry, and 15 to 20 entries from %appdata% Microsoft Edge. Restarted after uninstalling, Re-installed Webroot and let it complete the initial scan and restarted again.
Am once again monitoring for the security notice!
Being leaders in the field I would expect that our uninstaller should uninstall the program completely! Some of these leftover registry entries may be affecting the uninstall/reinstall process.
We cannot expect a Novice to be tinkering with the Registry.
Yesterday @ 1030h I decided to uninstall using Revo uninstaller pro in the ADVANCED mode, which removed all traces of Webroot from the Registry, and 15 to 20 entries from %appdata% Microsoft Edge. Restarted after uninstalling, Re-installed Webroot and let it complete the initial scan and restarted again.
Am once again monitoring for the security notice!
sorry it was Lucas that Daniel got info from regarding fix.
I was just told by Webroot support to change services for security center from delayed to automatic and this is the fix for the problem, but this was tried days ago and doesn't work , this is the fix tech support is telling customers ? and when I told them it doesn't work and there was suppose to be a real fix soon then no reply from tech support, I thought Daniel had contacted Nic and they were working on a fix but now I am told this is the fix ????????????????????????????? not sure what's going on ????????
Userlevel 7
+62
Sounds good! Will do! 🙂
Userlevel 7
+56
Any new ones just point them to what I said above!
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Userlevel 7
+62
Thanks Daniel for the added information! 😉@ wrote:
Again not all of us are having this issue and it's because of some Cumulative Updates for Windows 10 Version 1511 and changes in the system API's. Sorry I can't say more but Webroot is working on it! https://en.wikipedia.org/wiki/Application_programming_interface
Daniel ;)
Userlevel 7
Ah, yes...APIs...a God send and a curse...all in one...depending on who you are and where is the food chain you sit, i.e., developer or user, etc. ;)
Userlevel 7
+36
wOw.........................Now there is a blurb and a half!
Userlevel 7
+56
Again not all of us are having this issue and it's because of some Cumulative Updates for Windows 10 Version 1511 and changes in the system API's. Sorry I can't say more but Webroot is working on it! https://en.wikipedia.org/wiki/Application_programming_interface
Daniel 😉
Daniel 😉
Userlevel 7
+36
Good news Daniel!
good night all, maybe maybe find out something tomorrow, thanks for all the help, Scott.
Userlevel 7
+56
This is all I can share:
Hi Daniel,
We’re well aware of the issues related to this and are on the way to having a solution. We approached QA and Development on Monday, and hope to a have a resolution for affected systems soon.
Hope that helps,
Lucas
Hi Daniel,
We’re well aware of the issues related to this and are on the way to having a solution. We approached QA and Development on Monday, and hope to a have a resolution for affected systems soon.
Hope that helps,
Lucas
Userlevel 7
+56
That's from the Webroot Web URL Filter Extension that should be installed in IE, Chrome and Firefox but I wouldn't worry about that as i see it once in awhile.@ wrote:
Daniel , new issue popped up in event viewer ? thoughts thanks Scott.
03/11 11:50:11:040 2036 Info: WSA-Version: 9.0.8.73
03/11 11:50:11:040 2036 Info: SkyServer-WRSA: snu.webrootcloudav.com
03/11 11:50:11:040 2036 Verbose: AgentSettings: 000001f7->000001f7 'Enable Web Shield' 'Activate browser extensions' 'Block malicous websites' 'Enable realtime anti-phishing' 'Show safety ratings...' 'Enable WebFiltering driver'
03/11 11:50:11:040 2036 Info: Starting Url processing (1.2.0.35)
03/11 11:50:11:040 2036 Info: SkyServer: snu.webrootcloudav.com
03/11 11:50:11:087 2536 Warning: Failed to start driver (1753) StartService failed for Driver 'wrUrlFlt'! (1753)
03/11 11:50:11:087 2500 Verbose: Connectivity: IPv4 disconnected
03/11 11:50:15:360 2108 Verbose: Connectivity: IPv4 connected
03/11 11:58:35:514 2508 Verbose: Socket Open Handle=00000E00
03/11 11:58:35:514 2512 Info: OPERATION_GETCONFIG Handle=00000E00
03/11 11:58:35:514 2512 Verbose: BrowserFlags: 0008
03/11 11:58:35:514 2512 Info: Browser: Firefox
03/11 11:58:36:417 2512 Info: UrlCat Ticks=813 [{"URL":","BCRI":96,"ALCAT":1,"RTAP":0,"BLK":0,"REF":1}]]http://www.wilderssecurity.com/","CAT.CONF":["2.93"],"BCRI":96,"ALCAT":1,"RTAP":0,"BLK":0,"REF":1}]
03/11 11:58:37:272 2508 Verbose: Socket Open Handle=00000EEC
03/11 11:58:37:904 2512 Info: OPERATION_GETCONFIG Handle=00000E00
03/11 11:58:37:904 2512 Info: Browser: Firefox
03/11 11:58:37:920 2512 Info: UrlCat Ticks=0 [{"URL":","BCRI":96,"ALCAT":1,"RTAP":0,"CACHED":1,"BLK":0,"REF":1}]]http://www.wilderssecurity.com/","CAT.CONF":["2.93"],"BCRI":96,"ALCAT":1,"RTAP":0,"CACHED":1,"BLK":0,"REF":1}]
03/11 11:58:37:989 2512 Info: OPERATION_PHRESHFISH Handle=00000E00 RESET=1 Pages=1
Daniel
Daniel , new issue popped up in event viewer ? thoughts thanks Scott.
Userlevel 7
+56
Hi Scott I just sent an email to some of the Webroot Staff about this issue! If you look at your picture above note that they are grayed out and you can't move the sliders so WD is not running unless you can see it running in Task Manager? So just hold on until I hear back or one of them post here or else where. But be sure WSA is still protecting you even though this is happening.
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Daniel, Sherry , I just found something interesting when installing sophos antivirus yesterday after windows defender was on then go back and check windows defender it shows off all three places, but after reinstall of webroot it shows windows defender still on and checking task manger it's on I guess it stay that way so if no program is listed then windows defender comes on wright away as it did yesterday every time I removed webroot, not sure why action center reacts differently for other antivrus programs, also I had another thought does this happen with just webroot antivirus
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