Webroot turned off , showing message numerous times on slide in notification action center
this problem has been going on for about a week, I think since Microsoft last Windows 10 update on 3/1, security center shows Webroot on and OK, but numerous times during the day on the desktop the slide in notification for action center shows webroot and windows defender turned off click to check security center , I have tried removing webroot completly and reinstalled webroot, tried changing security center in services to auto restarted didn't work, then back to delay start didn't work messages still keep coming , not sure what else to try, it seems numerous windows 10 webroot users are having this problem,and I already put in four message for tech support but no answers yet, any thoughts on this different from what I have tried will help , thanks.
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yes I know it's not a fix, but as you said you are not seeing this problem, for the people who are it's very annoying on the desktop seeing this message over 10 times during the course of the day while you are working, so I plan to check those three boxes again after patch Tuesday 3/8 and see if there was a fix, this was just a suggestion to stop the annoying pop up .
Userlevel 7
+56
Hi Scott,
Yes that would stop the messages as your telling it not to monitor security software but it's not a fix so we will have to wait and see as Patch Tuesday is this coming Tuesday and we will see what Microsoft can come up with or what they brake again?
Daniel
Yes that would stop the messages as your telling it not to monitor security software but it's not a fix so we will have to wait and see as Patch Tuesday is this coming Tuesday and we will see what Microsoft can come up with or what they brake again?
Daniel
Daniel, I think I found a work around for this problem, I changed security setting and the pop up slide in message has not come up in a few hours now, the real test is for 24 hours to pass, I noticed numerous other users are posting the same problem and getting very upset about this issue, I am attaching what I did ( unchecked the three boxes that have arrows pointed at them), let me know what you think ? thanks Scott.
I already did, Scott.
Userlevel 7
+56
Yea that would be a pain! See if you can post it on the Microsoft site? If not I will if you want?
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Hi daniel , thought you might like to see what pops up every few hours, and here is what is shown in security center, Scott.
I read it already, the more people that get invovled with this issue will help with the solution, I have already passed on info to my friends and family so they know where to look for posts on this issue, Scott.
Userlevel 7
+56
I replied to that thread at Microsoft!
Daniel
Daniel
OK, let me know if I can help anymore with this issue, Scott.
Userlevel 7
+56
Daniel, I tried to set up a link to my post but I think each post is private, it is under Microsoft community windows, windows 10 , (antispyware message showing on slide notification on right is wrong) topic, under Scott 98, you should be able to find it there, thanks Scott.
http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/antispyware-message-showing-on-slide-notification/30fc811d-c494-42f4-9442-e543c669d77e, Daniel this is where my post is on Microsoft community hope this helps, Scott.
Userlevel 7
+56
There is a bug and I assume it's in Windows 10 but not affecting all but note that WSA is running and still protecting you so just keep an eye out for when this gets fixed! Also can you post the link to that Microsoft thread?
Thanks,
Daniel
Thanks,
Daniel
Hi Daniel, I have this problem on two desktop windows 10 computers, but our laptop and tablet both running windows 10 with webroot do not have this problem, and all four devices have the questionable update that occured on 3/1 , just so you know I did restore one of the desktop computers that has the problem to a date before 3/1 and problem stopped , but as you know windows 10 forces updates so the next day the update was back in and problem came back, I guess I will give up for now and wait for either Webroot or Microsoft to come up with a answer, but I am not going to use windows defender, thanks Scott.
Userlevel 7
+56
Well of course they would say that instead of fixing the issue and do you want Windows Defender protecting you? Not me and here's why: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/What-s-the-difference-between-the-new-Windows-Defender-and/ta-p/13852
And I don't have this issue on my 2 Windows 10 systems.
Daniel
And I don't have this issue on my 2 Windows 10 systems.
Daniel
I did contact microsoft about this issue their response was remove webroot and use windows defender, I read a article recently where microsoft said it was upgrading windows defender and if you are using it then it will shut down any program it deems as a threat? I attached microsoft's response to this problem.
Userlevel 7
+56
Hello and Welcome to the Webroot Community!
It's a known issue and Webroot is working on it and it may not be WSA as it could be a Windows 10 issue as some are having this issue and some are not like me and many others. But note that WSA is on and working and still protecting you as it has something to do with the Security Center! I also see some other AV's are having the same issues. https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFoO8jgSDkL_4AQ#q=Windows+10+security+center+reports+antivirus+is+not+active
Thanks,
Daniel 😉
It's a known issue and Webroot is working on it and it may not be WSA as it could be a Windows 10 issue as some are having this issue and some are not like me and many others. But note that WSA is on and working and still protecting you as it has something to do with the Security Center! I also see some other AV's are having the same issues. https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFoO8jgSDkL_4AQ#q=Windows+10+security+center+reports+antivirus+is+not+active
Thanks,
Daniel 😉
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