webroot wants to make changes to your computer ???


Userlevel 4
Badge +17
Hello Everyone.
 
In the past few days when I Turn on my computer, I see the message indicating that webroot wants to make changes to your computer do you allow that ?
It is the message from the user account from window 8.1
any help please ?
Thank you

30 replies

Userlevel 7
Badge +56
Hi Emmy I sent you a PM just click the Envelope by your name here to look at it!
 
Thanks,
 
Daniel ;)
 


 
 
 
 
Userlevel 2
Dear Triple Hex
I know you are busy sorry to bother you.
Thank you so much, and I guess after changing the setting in Optimizer , made no change. I guess I will go Geek Squad to wipe clean again. didn't see a support ticket. I don't worry anymore. Thank you for your time and have a great day.

Little Voice
Emmy
Userlevel 7
Badge +56
@ wrote:
Hi Triple Helix
Thank you, I forgot that being an on going issue. I know that when I used the compatibility issues it helped. And yes I will contact the person you asked me to.
Thank you for your time and have a great day!!!
Thank you
Emmy
@ wrote:
Dear Sherry Already have it in motion, thank you and Triple Hex also gave same suggest thank you. Didn't mean to get two great minds, but hey, I really feel good after having two great minds. Thank you Ticket is in motion I hope thank you you lost little voice Emmy
 
Hi Emmy sorry I had a busy day but kept looking at the thread when I had time and I'm sure the Support Inbox will help you and I'm glad that Sherry and others were helping you as well!
 
Thanks again and have a great weekend,
 
Daniel 😉
Userlevel 7
Badge +62
@ wrote:
Dear Sherry Already have it in motion, thank you and Triple Hex also gave same suggest thank you. Didn't mean to get two great minds, but hey, I really feel good after having two great minds. Thank you Ticket is in motion I hope thank you you lost little voice Emmy
Sure Thing Emmy! Glad you got things in motion and let us know how it goes ok?
 
See you back soon!!:D
Userlevel 2
Dear Sherry Already have it in motion, thank you and Triple Hex also gave same suggest thank you. Didn't mean to get two great minds, but hey, I really feel good after having two great minds. Thank you Ticket is in motion I hope thank you you lost little voice Emmy
Userlevel 7
Badge +62
@ wrote:
THANK YOU I PUT IN THE INFO WHAT WAS HAPPENING, AND IT HAS HAPPENED SEVERAL 3 TIMES NOT UPSET OR ANYTHING. I ONLY HAVE PICTURE ON MY LAPTOP. AND THANK YOU ALL FOR YOU TIME GREATLY APPRECIATED HAVE A GREAT DAY.

THANK YOU AGAIN EMMY
Your so Welcome Emmy! Have a Great Day and hope you are feeling better because we'll get this all worked out for you!!
 
 
As a Team!!
 
We love to help our members!! 😃
Userlevel 2
THANK YOU I PUT IN THE INFO WHAT WAS HAPPENING, AND IT HAS HAPPENED SEVERAL 3 TIMES NOT UPSET OR ANYTHING. I ONLY HAVE PICTURE ON MY LAPTOP. AND THANK YOU ALL FOR YOU TIME GREATLY APPRECIATED HAVE A GREAT DAY.

THANK YOU AGAIN EMMY
Userlevel 6
@ wrote:
Hi Daniel (TripleHex) And everyone else
I want to thank you for your time. 8.1 Windows 64 Bit all I have on this compter is pictures I do anything else except Facebook, email address Webroot. I always optimize When I start in morning every time I get off line when Try to remember and it is set for 6:pm. I did reinstall, Now high frag files. That was problems started fixing frag files slow interent Optimizer issue.. And thank you for your time

Emmy LlittleVoice)
@ wrote:
@ wrote:
Ok go ahead and contact our support team and we'll see if they are able to help you.  Make sure to reference this thread and let them know that Best Buy support wasn't able to get it resolved.  Let me know if that gets it fixed.  If not then I can go higher up the chain.
Hello @ .. Heres your Refernce link  https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/webroot-wants-to-make-changes-to-your-computer/m-p/134235#M7851
 
Do you know how to contact support HERE
 
Let us know how it all turn out ok Emmy?
Hi  littlevoice,

I am confident Tech Support will have everything resoved quickly.
 
Looking forward to seeing you again in the community!
 
Beth
Userlevel 7
Badge +62
@ wrote:
Ok go ahead and contact our support team and we'll see if they are able to help you.  Make sure to reference this thread and let them know that Best Buy support wasn't able to get it resolved.  Let me know if that gets it fixed.  If not then I can go higher up the chain.
Hello @ .. Heres your Refernce link  https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/webroot-wants-to-make-changes-to-your-computer/m-p/134235#M7851
 
Do you know how to contact support HERE
 
Let us know how it all turn out ok Emmy?
Userlevel 2
Hi Triple Hex
Thank you, I forgot that being an on going issue. I know that when I used the compatibility issues it helped. And yes I will contact the person you asked me to.
Thank you for your time and have a great day!!!
Thank you
Emmy
Userlevel 7
Badge +56
Ok go ahead and contact our support team and we'll see if they are able to help you.  Make sure to reference this thread and let them know that Best Buy support wasn't able to get it resolved.  Let me know if that gets it fixed.  If not then I can go higher up the chain.
Userlevel 7
Badge +56
@ wrote:
@ wrote:
Unfortunately there isn't much I can do other than refer them to Best Buy.  If you're having problems dealing with them then I can certainly escalate things on our end.
Hi Nic,
 
Emmy has been working with BestBuy and even took her Laptop in to them for service. So I'm guessing if you could esculate things that would be great!;)
Ok cool, I'll see what the next step is.
Userlevel 7
Badge +62
@ wrote:
Unfortunately there isn't much I can do other than refer them to Best Buy.  If you're having problems dealing with them then I can certainly escalate things on our end.
Hi Nic,
 
Emmy has been working with BestBuy and even took her Laptop in to them for service. So I'm guessing if you could esculate things that would be great!;)
Userlevel 7
Badge +56
Unfortunately there isn't much I can do other than refer them to Best Buy.  If you're having problems dealing with them then I can certainly escalate things on our end.
Userlevel 7
Badge +62
@ wrote:
Hi Daniel (TripleHex) And everyone else
I want to thank you for your time. 8.1 Windows 64 Bit all I have on this compter is pictures I do anything else except Facebook, email address Webroot. I always optimize When I start in morning every time I get off line when Try to remember and it is set for 6:pm. I did reinstall, Now high frag files. That was problems started fixing frag files slow interent Optimizer issue.. And thank you for your time

Emmy LlittleVoice)
Hello Emmy! At this point I would contact @ who deals with Best Buy support issues. Am I right @ ?
 Maybe he can help you with ongoing issues!

Edit: @ are you able to do anything here for Best Buy customers?
Userlevel 2
Hi Daniel (TripleHex) And everyone else
I want to thank you for your time. 8.1 Windows 64 Bit all I have on this compter is pictures I do anything else except Facebook, email address Webroot. I always optimize When I start in morning every time I get off line when Try to remember and it is set for 6:pm. I did reinstall, Now high frag files. That was problems started fixing frag files slow interent Optimizer issue.. And thank you for your time

Emmy LlittleVoice)
Userlevel 6
@ wrote:
I do the same thing I run my scan Manually, Also,I do the system optimizer Manually.
This is my setting now:
Inside Enable Scheduled  It is Unchecked .
Enable Scheduled scans is also Unchecked
Run on bootup if the system was off is also Unchecked
Is this a correct setting ??
 
Also, I noticed something: Inside Secure Erase it is set to normal is this like the old window washer Bleach setting?
Thanks.
 
Hi venus60!
 
Glad to hear you scan manually. I take it that you scan and optimize manually as well? I do not  schedule Optimization, I do that manually only. I scan my comuter manually and alsoenable scheduled scans.  Here are my settings for scanning. They were set by default when I installed, however I did change the time. I do recommend to check scan at bootup. The scan is fast and should not cause any problem as far as slowing down your system. It was set as I mentioned by default for me upon installation


 
To optimize manually click on the gear next to utilities, then cllick on Optimize Now


 
As for secure erase set to normal, that setting deletes the files directly as opposed to going to the to the recycle bin where they remain until you empty it. I prefer  using medium which is 3 passes.
 
It's been a few years since I had Window Washer, but if memory serves me well, the bleach setting securely erased files and the free space as well. That would be setting secure erase to the Max setting,
 
BTW, did changing your UAC settings take care of the messages you were receiving?
 
Good to hear from you!
 
Beth
 
 
Userlevel 6
@ wrote:
@ wrote:
I don't see the "scheduled scans to optimize your computer and your settings are to always notify,"
I have it on Optimize at specific time an it is at 6:00PM.
 
And Enable scheduled optimization is UNCHECKED.
 
Is it better to set the optimize time for example like early morning so I am not working with my computer or dose it matter if I am working with my computer at the same time it is Optimized ?
 
Also, Inside Scan Scheduler It is set to Enable scheduled scan at it is set to scan every day scan at 6:00 PM when resources are available. should I change this settings  to very early in the morning so the computer is Off ?
 
Also, I have not installed my webroot recently, I don't think it is a installation issue.
 
My  User Account  Setting is set on Always Notify. Should I change it to the Middle one which is Do Not Notify me when I Make Changes To My Computer ?
 
 
Hi Venus60
 
How are you doing?  Not seen you about lately so hope all is well with you?
 
To be perfectly honest, if I may add my thoughts here, I would not schedule the Optimizer but run it manually, periodically, say just before doing a back up or image of your machine (if yo take that precaution).  The effectiveness of the Optimizer will depend on how much you have used the machine is the time since the last run, and how much you have been using the areas that the Optimizer is set to optimise/clean.
 
Not sure if that is of any help but hopefully adds to the information for you to consider on this subject.
 
Regards
 
 
 
Baldrick
I agree with you Baldrick! I run the optimizer manually myself, that way I am in full control. You can see in my image that I dont have it checked, I did set up the example as I do feel that optimizing is important.
 
Also, I like your explanation, you verbalized it much better than I could ever do!
Userlevel 4
Badge +17
I do the same thing I run my scan Manually, Also,I do the system optimizer Manually.
This is my setting now:
Inside Enable Scheduled  It is Unchecked .
Enable Scheduled scans is also Unchecked
Run on bootup if the system was off is also Unchecked
Is this a correct setting ??
 
Also, I noticed something: Inside Secure Erase it is set to normal is this like the old window washer Bleach setting?
Thanks.
 
Userlevel 7
Badge +56
Sure thing Emmy and thanks for the kind words, lets get some info! Windows OS version 32bit or 64bit, are you a Best Buy Sub customer, and try to explain your issue!
 
Thanks,
 
Daniel 😉
Userlevel 2
Hi Triple Hex
Thank you so very much for all your assistance. I really mean that, all of you give all time, advice, time, up to us to follow.
Thank you again for your time okay

Little Voice
Emmy
Userlevel 7
Badge +56
@ wrote:
Hi TripleHex Daniel

How are you today, remember me little voice the one that mentioned about setting the Optimizer to help rid the report. I had an issue with Optimizer 2 times after repair of defrag file as well. May I pick your brain later if this didn't work.
Thank you and have a great day.

Little Voice
Emmy
Hi Emmy,
 
Sure but if there is something going wrong with WSA and defrag it's best to contact the support inbox as they can gather logs with a tool of there's and get more info as it could be a simple thing as getting some files Whitelisted in the Cloud Database.
 
Daniel 😉
Userlevel 2
Hi TripleHex Daniel

How are you today, remember me little voice the one that mentioned about setting the Optimizer to help rid the report. I had an issue with Optimizer 2 times after repair of defrag file as well. May I pick your brain later if this didn't work.
Thank you and have a great day.

Little Voice
Emmy
Userlevel 7
Badge +56
That's what I do as well I like to control things happening on my systems and I do it manually when I feel I need to but to each there own! ;)
 
Cheers,
 
Daniel 😉
Userlevel 7
@ wrote:
I don't see the "scheduled scans to optimize your computer and your settings are to always notify,"
I have it on Optimize at specific time an it is at 6:00PM.
 
And Enable scheduled optimization is UNCHECKED.
 
Is it better to set the optimize time for example like early morning so I am not working with my computer or dose it matter if I am working with my computer at the same time it is Optimized ?
 
Also, Inside Scan Scheduler It is set to Enable scheduled scan at it is set to scan every day scan at 6:00 PM when resources are available. should I change this settings  to very early in the morning so the computer is Off ?
 
Also, I have not installed my webroot recently, I don't think it is a installation issue.
 
My  User Account  Setting is set on Always Notify. Should I change it to the Middle one which is Do Not Notify me when I Make Changes To My Computer ?
 
 
Hi Venus60
 
How are you doing?  Not seen you about lately so hope all is well with you?
 
To be perfectly honest, if I may add my thoughts here, I would not schedule the Optimizer but run it manually, periodically, say just before doing a back up or image of your machine (if yo take that precaution).  The effectiveness of the Optimizer will depend on how much you have used the machine is the time since the last run, and how much you have been using the areas that the Optimizer is set to optimise/clean.
 
Not sure if that is of any help but hopefully adds to the information for you to consider on this subject.
 
Regards
 
 
 
Baldrick

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