Question

Webroot won't open on my Mac after renewing.


Tonight I renewed my WSA licence.  I tried to enter the new code on the previous version and the app kept crashing so I clicked on download from the email. It downloaded the wsamac.dmg files.   I clicked on it and tried to open Webroot. It will not open. There is an icon on the bottom task bar and when I click on it, it does nothing.  If I click on WebrootSecureAnywhere (on the top menu bar)  nothing happens. There is no drop down menu. It does nothing when I click on it.  Can someone direct me what to do to uninstall this thing and hopefully try again otherwise I’ve wasted money on something I can’t fix. I’m not exactly tech savvy but I know enough to hopefully follow directions to fix this.  All other articles have said to Click on the top menu and click on uninstall. I do not have that option. I’ve put the application in the trash several times and every time I try again it won’t open.  Thanks inadvance. 


4 replies

Userlevel 7

Hello @MartinaC32 

 

May I asked where you renewed your copy of WSA? The best thing to do is Submit a Support Ticket and they will help you sort it out.

 

Thanks,

I renewed it from the Webroot website.  

 

Thank you! 

Userlevel 7

I renewed it from the Webroot website.  

 

Thank you! 


Support ticket is the best way! Webroot Customer Service

 

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

I’ve submitted a ticket. Thank you for the help. 

 

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