What will happen when my subscription expires. 30 day notice
Just received notice that my subscription end in 30 days. Will this all happen automatically? I bought it at Best Buys. Will I have to renew Webroot and Geek Squad as well? Are there things I should do now? I'm really confused.
Already have an account? Login
Login to the community
No account yet? Create an account
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
If you want to renew the WSA on your computer, you DO need to do so through Best Buy / Geek Squad. As for renewing the Geek Squad Tech Support as well, that is of course up to you.
On the day your Webroot is expiring a couple of things happen. First, of course, it will contantly show a red or orange warning color that it is expired. It will actually still work and protect you for 30 days, giving you addiitional time to renew.
After the 30 day renew grace period, it will no longer work to protect your computer. It will still scan and advise you of infections, but it will not actively prevent nor remove malware at that point.
For full information on how to renew, call 1800-GEEK-SQUAD for more help.
EDIT: Post merged as this one is a duplicate of above. Baldrick
It covers almost anything wrong with the computer that is not HARDWARE... It covers not just malware assistance but also any software problem you may have.
IF you have made use of the Geek Squad Tech Support, it is a LOT cheaper to renew it to keep it than to pay for any services by themselves or to purchase a new Tech Support plan.
If you have NOT used it and are pretty good at resolving computer problems on your own, then you may not need it.
There has long been consusion if the Tech Support covers virus removal. The last I was told (Former Geek Squad agent here) is that the Webroot Subscription will allow you ONE virus removal from Geek Squad. After that, you would need to have the Tech Support to have virus removal services.
Yes.. even if you do not renew, the computer will be protected for 30 days. NOTE: if Webroot does happen to miss anything duruing that 30 days and you get infected, you will NOT receive support. That 30 days the software may work, but you will not be allowed any support from Geek Squad until the renewal is paid for.