Solved

Where did they come from?


Userlevel 1
Badge +5
Hi!

I rarely get any threats. A few days ago, WSA found these threats in the same temp file on my machine. How did they get there? What can people tell me about them?

Thanks.
P.
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Best answer by TripleHelix 21 January 2019, 21:59

Hello @Prion the best thing to do is Submit a Support Ticket and they can have a look at the said files and let you know what's going on in your case! If you can please let us know what support has to say?

Thanks,

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3 replies

Userlevel 7
Badge +54
Hello @Prion the best thing to do is Submit a Support Ticket and they can have a look at the said files and let you know what's going on in your case! If you can please let us know what support has to say?

Thanks,
Userlevel 1
Badge +5
This is the gist of what they answered me:

... We have examined the logs from your system and found that the detected items were the result of a false positive, and are not a threat. We have updated our security definitions to address this.
You may un-quarantine and restore the file that was quarantined by the Webroot SecureAnywhere software if you have not already done so. To restore the file:

Now that this change is in effect, we request that you run another scan of your computer....



I un-quarantined and re-scanned as they said, and the fp seems to be fixed, though it's not easy to understand their scan logs.

They answered within about 12 hours, I guess.

😀😀😀

Thanks.
P.
Userlevel 7
Badge +54
Prion wrote:

This is the gist of what they answered me:


... We have examined the logs from your system and found that the detected items were the result of a false positive, and are not a threat. We have updated our security definitions to address this.
You may un-quarantine and restore the file that was quarantined by the Webroot SecureAnywhere software if you have not already done so. To restore the file:


Now that this change is in effect, we request that you run another scan of your computer....

I un-quarantined and re-scanned as they said, and the fp seems to be fixed, though it's not easy to understand their scan logs.

They answered within about 12 hours, I guess.

😀😀😀


Thanks.
P.


Great to hear that support solved your FP issues and thanks for letting us know! I personally understand scan logs but we don't ask for them on the Community and it's best for support so that they can fix them.

Cheers,

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