Why does my console still show a yellow alert for me to renew after I already renewed for 2 years?
I renewed Webroot for 2 years at Webroot.com. My console shows the number of days for 2 years, which today is now at 729 days, but I still have a big yellow alert in my console telling me that I need to renew. The alert is there as if I never renewed. How do I fix it so that I no longer have a big yellow alert box asking me to renew every time I go to my console?
Userlevel 7
Hi obx4ever
Welcome to the Community Forums.
Was your renewal very recent and also was it a 'real' renewal, i.e., you got additional time added to your current keycode/subscription, or was it a 'pseudo' renewal, i.e., you purchase a new subscription and so where provided with a new keycode to enter into WSA?
If you can provide a response to the above we may be able to get some clarity as to the source of the issue.
Regards, Baldrick
Welcome to the Community Forums.
Was your renewal very recent and also was it a 'real' renewal, i.e., you got additional time added to your current keycode/subscription, or was it a 'pseudo' renewal, i.e., you purchase a new subscription and so where provided with a new keycode to enter into WSA?
If you can provide a response to the above we may be able to get some clarity as to the source of the issue.
Regards, Baldrick
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